Airport Codes
Who to Call?
Uplift!
GTS/CES
Travel Ribbon
100
San Francisco, CA
SFO
100
Who should you call?
- Support and assistance with codeshare and partner issues
- SSRs on codeshare and partner flights
- Seats on codeshare and partner
Global Partner Support (GPS)
100
True or False:
Delta's Co-Brand Credit Card partner is Visa
FALSE!
American Express
100
What does IT and BT stand for?
Inclusive Tour & Bulk Ticket
100
True or False: Customers can book a UMNR ticket online
False - they must call RES
200
MCI
Kansas City, MO
200
A customer would like help adding their service animal to their upcoming trip. Who should you call for help?
CES
200
The only card excluded from the Takeoff 15% Discount
Delta SkyMiles Blue AMEX
200
What does this Delta Term entry do?
ETR*
Displays the ticket
200
What does KTN stand for?
Known Travel Number (TSA PreCheck/Global Entry)
300
Orlando, FL
MCO
300
A customer calls wanting to book travel for 18 people on one reservation. Who should you call?
Groups
300
$75,000
300
Was this ticket issued by DL or a 3rd party?
0067985002236
3rd Party
0067(8/9)...
300
Delta Comfort+ boards with which zone?
Choices:
3 | 4 | 5
3
400
Panama City!
400
A customer calls with a file reference number for a claim for Lost Baggage
Who should you call?
Baggage
400
What card fits this description?
$350 annual fee | Companion Certificate upon renewal | $2,500 MQD Boost | $1:20 MQD Accrual Rate |
Delta SkyMiles Platinum AMEX
400
What do we call this?
VAVNA0MF
Fare Basis Code
400
A customer arriving from CUN in ATL and connecting on to STL wants to know if they will need to collect their luggage and recheck it.
Yes, they will recheck their luggage and go through passport control and security before entering the terminal for their connecting flight.
500
What 3 airports make up this co-terminal?
WAS
DCA, IAD, BWI
500
True or False:
You can add a customer's wet-cell battery powered wheelchair without calling CES
FALSE!
If a customer calls to add their personal wheelchair that is powered by a wet-cell battery, you must call CES to complete the call
500
The only co-branded Delta SkyMiles AMEX that grants access to the Delta Sky Club
Delta SkyMiles Reserve AMEX
500
Which department should you call to manually process a Pay With Miles ticket? (Customer unable to book online)
CES
500
The length of time a passenger can expect to receive their refund.
7-10 business days