This feature allows customers to watch shows that they missed.
What is the 72 hour rewind?
100
This package has 120+ channels.
What is Gotta Have It?
100
Customers save $___/mo on their wireless bill when they have DTV along with the Unlimited Plus plan.
What is $15/mo
100
This needs to be emailed to the customer if they are renting their home.
What is a Landlord Permission form?
100
The base package with DTV has ___ channels and the base package for U-VERSE TV has ___ channels.
What are 150 channels and 200 channels.
200
These premium channels are available on DTV Now.
What is HBO, STARZ, SHOWTIME, and CINEMAX?
200
This DTV NOW package is $60/mo.
What is GO BIG?
200
This customer does not have a credit or a debit card to purchase service on today.
Mr./Mrs. Customer I do understand that you do not have a method of payment, however If you have a family member with the same last name and same address I would be more that happy to process the order.
200
Sales reps should tell the customers who purchase internet that the average time for installation is ___ hours.
What is 4 hours?
200
U-VERSE TV can record up to ___ shows at once while DTV can record up to ___ 5 shows at once.
What is 4 shows and 5 shows.
300
DTV Now allows ____ live streams.
What is 2 live streams?
300
This package is $50/mo.
What is Just Right?
300
This customer is unsure if they are still under contract with their current provider and would like to call back so they can verify.
Mr/Ms Customer I'd be more than happy to do a conference call to your current provider so we can obtain that information today
300
DTV customers are billed ___ full month in advance.
What is one full month?
300
This video service offers 60+ channels with the base package.
What is DTV NOW.
400
These devices are used to stream DTV NOW.
What is Apple TV, Amazon Fire stick, Roku, and Google Chromecast?
400
This DTV Now package offers 80+ channels.
What is Just Right?
400
This customer is scared of losing their unlimited data with their current provider.
Mr/Ms Customer based on what you've told me I can assure you that the recommended plan will fit your needs.
400
The customer will be charged $___/mo for HBO after having the first 3 months with DTV.
What is $17.99?
400
This video service offers "tv on the go".
What is U-VERSE TV, DTV, AND DTV NOW.
500
This device is free when you pre pay for one month of DTV NOW service.
What is the Roku?
500
These 2 premium channels are $8/mo each.
What is STARZ and SHOWTIME?
500
Customer declines DTV because they are about to add another line of service to my wireless account.
Mr/Ms customer I can certainly understand you wanting to save money but we can offer a premium android phone for free.
500
NFL Sunday ticket will cost 6 payments of $____ if the customer renews after the free trial.