Customer Service Lingo
What does the acronym "KPI" stand for?
Key Performance Indicator
What is the name of the fictional town where the TV show "Stranger Things" is set?
What is Hawkins, Indiana?
In the valley of the sun, I lend a helping hand,
A Member Advocate, making sure all understand.
From New Jersey I came, at the age of eight,
Now I cherish paddleboarding at the lake—it's great!
Who am I?
Who is Kristina?
This famous festival celebrating beer and German culture begins in late September and runs into October.
What is Oktoberfest?
This basketball player is known for his "Airness" nickname and six NBA championships.
What does "NPS" stand for?
Net Promoter Score measures customer loyalty and the likelihood of customers to recommend a company's products or services.
This artist became the first woman to win the Grammy Award for Album of the Year three times.
Who is Taylor Swift?
From Virginia Beach, my story took flight,
Now in Phoenix, where the sun shines bright.
As a Member Advocate, I quietly care,
Helping each member with kindness to share.
Who am I?
Who is Steve?
October is recognized as this awareness month focused on raising awareness and promoting early detection of this common disease.
What is Breast Cancer Awareness Month?
This baseball term refers to a hit that allows a batter to reach second base.
What is a double?
The phrase "I understand your frustration" is an example of showing what to a customer?
Empathy
In the movie "Mean Girls," what day do the characters famously declare as "the most important day of the year"?
What is October 3rd (Mean Girls Day)?
In Denver I thrive, where the mountains rise high,
From California’s coast, I said my goodbyes.
I once helped families, through joys and through strife,
As a doula who guided them through new life.
Who am I?
Who is Sarah?
This October birthstone is a colorful gemstone, often associated with hope and fidelity.
What is Opal?
This trophy is awarded annually to the best player in college football.
What is the Heisman trophy?
What does "CRM" stand for?
Customer Relationship Management; its primary purpose is to manage a company’s interactions with current and potential customers, often using data analysis to improve relationships.
In "The Office," what is the name of the paper company where the characters work?
In a studio filled with drama and flair,
I once worked with stories that filled the air.
With conflicts and secrets on display,
Now I assist customers in a different way.
From "Jerry Springer" to support, I’ve made my way,
Who am I, in this role today?
Who is Kelly?
In the Southern Hemisphere, October marks the beginning of this season.
What is spring?
This prestigious tournament is held annually in London and is the oldest tennis tournament in the world.
What is Wimbledon?
In customer service terminology, what does "LTV" stand for?
Lifetime Value; it represents the total revenue a business can expect from a single customer over the duration of their relationship, highlighting the importance of customer retention.
In the "Harry Potter" series, what is the name of the spell used to disarm an opponent?
What is Expelliarmus?
I began my journey where caffeine flows free,
At Starbucks and Target, I found my true key.
In Memphis, I thrived for seven whole years,
Then back to the land of cheese, I shifted my gears.
Who am I?
Who is Zoë?
This famous horror movie, directed by Stanley Kubrick, features the line “Here’s Johnny!”
What is The Shining?
This discipline involves athletes competing in the 100m, long jump, shot put, high jump, and 400m.
What is the decathlon?