Who or When Am I?
What is the product that cleans addresses and phone numbers?
What is NLO
What is the difference in UI inventory views from AlertMiner to PRO or CXM?
What is inventory images or pictures.
What are 3 other type of CXM integrations in addition to Click-to-Call?
What credit, DMS push, fi push.
Where would you find or not find if images have been enabled for a Pro store?
What is deployment email or what is the project DAS comments.
This meeting, early on in the AC process, focuses on the dealer's strategy, goals for usage, and setting a gameplan to be successful.
What is the Kick Off Call?
Where do you send suspicious emails?
What is OIS@autoalert.com.
These smart labels in AlertMiner Pro help identify key opportunities, such as lapsed ownership or ideal contact times.
What are AI Tags?
What or why was CXM designed?
What is single sign on for data mining and leads.
This indicates the payment shown on the deal sheet is biweekly or weekly.
What is the converted payment tag.
Where do you check in Salesforce if Texting has been enabled?
What is feature section on Project or Texting Enablement Status on the feature record ?
Who are the people or departments you can go to for a site refresh?
What is DAS - Susan/Justin or support@autoalert.com through IT.
Team members can view and complete tasks on these two types of devices using AlertMiner Pro.
What are mobile and desktop devices?
What lead provider do we have to go through for Mercedes leads in Canada?
What is keyloop.
What is the process if a dealers inventory does not match after a data verification call? And how many examples does the DAS team need?
What is reach out to your DAS person on the project and provide 2-3 examples.
Where in salesforce is best practice to document if a dealer does not want workflows?
What is the feature record or SLM Attention/Declined Reason or Notes.
What is the exact deadline for 020 jobs to be created?
What is 20th of every month at 1159pm.
What tasks have to be completed or confirmed before an account sync and/or SP1 fix is submitted?
Roster Updated/confirmed - mapped
CRM Sync or assignment of orphans
What is a CRM Import?
A list of leads from their current CRM.
What is the field you click in sf to inform DAS of what to start work and what items must be confirmed before you check it off?
What is
Intro Call Completed
DMS, Inventory feed New, & Used
What are the very first things you do when you get a project assigned to you? Name 3
What is check the assets vs project comments, what is read the dealer expectations, read the implementation notes.
What is the first question you should ask when doing a Kick off call, LC1, LC2 or LC3?
What is for quality and training purposes are you okay if I record this call?
This type of reporting lets dealership groups monitor KPIs and compare performance across locations.
What is enterprise-level reporting?
What format must Internet Leads be submitted in AND what are two ways for Lead Providers to send those leads to CXM?
What is HTML.
ADF and Direct posting/API integration.
When verifying dealer inventory pricing, where should you look and tell the dealer to look when verifying?
What is listed in sf as new/used inventory providers or what is located on the deployment email sent from DAS.
What is the processes when a dealer does not want to move forward with their Pro upgrade and want to cancel everything?
What is email to cancellations with AM and your manager. Also what is pre-escalation button.