Getting Started Option
How much does the Impression Kit in Canada cost?
$65 CAD
How many kinds of aligners do we have?
2: NCA and Standard aligners.
RCM Orthodontic Treatment Plan Request JIRA time frame?
1-3 business days
When does Fifi leave? :'(
Next week. :'(
What's our shared OneNote name?
Grown Sprouts!
How long does an appointment take?
About 20 to 30 minutes, give or take.
What's the shipping time frame for aligners in the UK?
3-4 weeks
"I don't like my plan!"
Aligners purchase
Aligners order status: Processing
What should we do?
Put the order on hold and create a JIRA to Set-Up Clinical Questions.
What's Sttieven's middle name?
Roberto. Sttieven Roberto.
What should be our response time?
15 min or less
What items do new Club members get once they complete their appointment?
SDC Tote Bag
LED Accelerator Light + 1 bright on whitening pens
Informational pamphlet
Are SmileDirectClub clear aligners trimmed in a scalloped fashion or straight across?
SmileDirectClub clear aligners are trimmed in a straight fashion across the top, allowing us to get optimal turning force to straighten teeth. This also eliminates the need for buttons or attachments, which are generally considered unsightly or uncomfortable.
Contact Center Submissions JIRA time frame?
2-3 business days
What is my second last name?
Durán
What is the "Block Bomb"?
Our "blocking" threat message.
Name the 7 things an Impression Kit has.
Instructions
Trays
Putty
Smile Stretcher
Gloves
Shipping Sticker
Return Label
What are the aligners made of?
BPA-free thermoplastic PET-G
Dental Team Incorrect Ticket JIRA time frame?
Depends on where it's dispensed
When was Aimee's first day in Social Media?
July 14th
Name something that we do differently from all teams!
Emojis FTW
How many SmileShops do we have?
318
The lab has been working on improving their processes and reducing manufacturing time frames. By next week, they should be able to process everything in less than 7 business days.
True or False?
TRUE!
Contact Center Returned Aligners for Refund JIRA. When should we create this?
After 10 business days of the aligners being delivered back to us.
Name every person in your row.
???
Are all our SmileGuides dental hygienists and dental assistants?
No! They are not hygienists in the UK. They are dental assistants, and we should refer to them as "dental professionals"