Merchant Services
Bus Accounts
Credit Card
General Rules
Miscellaneous
100

Name a merchant processing that FCB recently rolled out

  • Clover

  • Practice management bridge
100

Name one business account that offers a discount on treasury service?

Bus Banking 1, 2 or 3

100

Which business credit cards have no annual fee?

Rewards Business Card

Cash Rewards Business Card

Business (No Rewards) Card

100

When cashing a check what amount requires a verification from a signer?

$500

100
What's the pay & transaction review limit for an SSR2?

10 thousand for pay

100 thousand for review

200

What are common signs to look for when cross selling merchant services.

- Deposits from another credit card company

- Frequent check deposits

- Large cash deposits

200

When opening a commercial account do you only have to build a profile for the business?

No, You must build a profile in MAX PLATFORM for the business account owner or controller in addition to building a profile for the business account. 

200

What is the suggested credit score to be approved for a credit card?

680

200
Who is our branch operations manager?

Natasha Ross

200

What is the cut off for domestic wires?

3pm

300

When does the business client get credit for merchant service transaction?

Next day

300

Can you have only a PO BOX listed on an account?

No, you must use a physical address; A PO BOX can be used for a mailing address. 

300

What transaction types earn 3 points on the premium rewards credit card?

Restaurants, Advertising, and Travel

300

If a customer presents a counterfit bill are you allowed to give it back to them?

No, You cannot. The SSR would keep the bill and send it in, along with letting your customer know it was counterfit. 

300

How long does a customer have to bank with us before they are able to cash Savings Bonds?

1 Year 

400

When is the cut off time for the business client to process a merchant transaction?

7pm Eastern Time. 

400

Is it appropriate to send an account to HOST before you have the signed sig cards?

No, you must signed copies of the account documents before sending to host. 

400

Where do SSRs put in their referral for a credit card?

Motivator 

400

If a customer wants to close their account and has a balance left where do you go in D1?

Monetary Transactions tab, and down to 

Withdrawal-closeout 

400

What time does the branch close for lunch?

We dont lol :)
500

Who is our merchant services assigned rep?

Christi Magruder

500

What is the minimum initial deposit when opening a basic business checking account?

$100

500
What is the key benefit of the business (NO REWARDS) card? 

Save on interest

500

What is the maximum amount of cash total you can have in a teller drawer?

25 thousand

500

What is our cashier check fee for a customer?

$10

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