Chapter 11
Chapter 12
Chapter 13
100
This refers to the obligation that a person has to carry out certain duties and activiities
What is reponsibility (page 244)
100
These people have the desire to influence other people
What are leaders (page 283)
100
First African American to be a board member of N.R.A.
Who is Earnest Royal (page 317)
200
Who do the first line supervisors manage?
Who are hourly workers (page 244)
200
To a marine, this means to do something right even when no one is aware of it
What is integrity (page 283)
200
Lack of investigation of violent background, and reference check, and appropriate precautions
What is Negligent Hiring (page 314)
300
This is another name for human resources
What is personell (page 244)
300
What is the biggest minority in the food service industry
Who are Hispanics (page 282)
300
Established in 1978 as a central authority
What is equal Employment Opportunity (page 305)
400
This person is responsible for all kitchen production
Who is the executive chef (page 245)
400
What fractions of Americans have worked or still do work at McDonalds
What is 1/8 (page 281)
400
Pregnant women are able to work as long as they are possibly able to perform their jobs
What is The Pregnancy Discriminating Act of 1998 (page 310)
500
Todays employees are different than they were ____ to ___ years ago
What is 10-20 years ago (page 244)
500
Which form of situational leadership is best when an employee lacks commitment
What is Supportive Behavior (page 292)
500
Knowing your employees, watch for signs of harrassment, treating everyone the same
What are Managing Diversity issues positively (page 328)
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