ITIN
TPP
PAPER
PHONES
Administrative
100

How long do you have to wait to fill out an MDR request?

2 weeks 

100

How many times can a TPP letter be issued?

up to 2 times

100

What Item Reference Number (IRN) needs to be input when adjusting the account to designate the amount of refund in the form of a direct deposit?

Item Reference Number (IRN) 872

100

What are the three basic disclosure questions?

1. Name(s) as it appears on the tax return
2. Current address
3. DOB

100

At what time should exemptions be sent?

Immediately

200

What is the timeframe for a reissuance of CP 565

A minimum of 14 business days. 

200

To what address is the TPP letter sent?

The TRDVB address.

200

What's the amount of posting delay when the 1040X has not posted in TXMODA yet?

between 4 and 6 
200
Mention at least two RIVO indicators.

1. TC 971-134, 052, 122, 140
2. CP 05, 4464C, 2644C, 2645C, CP 05A
3. TC 971-199 with MISC < AMWEX60033 REFEFDS 

200

When do we have to complete SETR?

Tuesdays

300

Who can receive information regarding status of an ITIN W-7 application?

Applicant or parent if they signed the document. 

300
What are the basic TPP indicators on both 1040 & 1040X?

1. UPC 126-0
2. TC 971-124
3. TC 971-123
4. TC 971-129

300
How many days should account be suspended when 324C or 178C is sent requesting addional information?

45 days

300

What is the processing timeframe for a UPC that affects the TC 150?

The entire process for the return to post could take up to 16 weeks

300

Where can you find your weekly schedule?

WFO

400

What are the basic requirements for an ITIN?

1. Original ID documents
2. Completed W-7
3. Completed tax return with applicant as primary, secondary or dependent. 


400

What type of information can you provide TP when there is an open TPP issue on the account and other open issues for several tax years?

No account information can be provided to the caller, including transcripts, if there is an unresolved TPP issue on any tax year.

400

What is the filing deadline to claim 2021 RRC?

4/15/2025.
400

Name the 6 required elements when completing a 4442. 

1. Refernce
2. Destination
3. Fax number
4. Issue
5. Request
6. Timeframe

400

When sending an exemption, who should be on the email?

1. Lead or acting lead
2. Manager
3. Clerk

500

Who can schedule an appointment for a new ITIN request?

1. The ITIN filer
2. The ITIN applicant's spouse or parent on the return being filed with the application 

500

When assigned to APP 20/21 when can the call be transferred to TPP line?

1. When 4883C was issued.
2. When there is an unresolved TPP issue and AMS notes indicate TPP passed.

500

When is F8995 or F8995-A required?

Always

500

If TP calls requesting a transcript. When do you complete HR disclosure?

When there is and IDT indicator or transcripts are not being sent to the address on file. 

500

Where can you make changes to your W-4?

EAP

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