PEOPLE
Who is SYF's VP of Collections?
Romina De Perio
What SOF to select for savings, dividends and ongoing investment income?
Existing Assets
List all PCMs of CAM
Rose Solidarios, Arjay Encinas, Phillip Dan August Gallego
It is known as our employee assistance program (EAP) that offers confidential support and can help you achieve a better work-life balance.
Synchrony Assist
What is SYF's theme for Manila Hub Annual Town Hall 2025?
Unstoppable, Step into the Beat
Who is SYF's current President & CEO?
Brian Doubles
When you receive a call through the VAIL Outbound IVR and there is no one on the line, what result code do you use?
RPC Contact Exception
What are the unacceptable SOF for CAP?
Bank Loans, Family other than spouse, Friend, Tax Refunds, Unknown/None
This program is designed to help employees and their immediate family members who are experiencing personal hardship.
Employee Relief Fund
Where are SYF international hubs located?
Manila, Cebu, India
Provide all AVPs under VP Mina
Jayson Benavidez, Jen Carlos, Karl Aranda
Who serviced Paylater Accounts?
Altamonte Springs Bilingual team
Failure to discuss CAP and Settlement options will result to what compliance defect and how many points deduction?
Process Knowledge, 15 points deduction
This is an annual bonus program that permits eligible employees to share in Synchrony’s success with awards based on the Company’s business performance.
Performance Plus Bonus (PPB)
Give at least 5 diversity networks in SYF Manila.
APEN, Hispanic Network, Pride Network, Enabled Network, Women's Network, Veterans Network
Who is SYF SVP for Collections & Customer Solutions?
Mildred Judy Lopez
True or False. Associates must open a CIMS for all requests related to economic abuse, even if the address on the account is not a Maine address.
TRUE
Fill in the Blanks. Once the final payment of the settlement is received, there is a ___ day hold period before the remaining balance on the account is cleared.
15 day
When is the revised payout schedule for Medicine and Vison Care reimbursement?
February, March, May, July, September & November
What are SYF Values?
Honesty Caring, Bold, Driven, Responsible, Passionate
Who is SYF SVP for Global Collections and Recovery & Operational Solutions?
Faisal Uddin Mir
True or False. When a customer requests the account be closed and requests a Cease & Desist, First, Route to C&D and select update. Then Route to Close Account, document the account and end call.
FALSE
List all the acceptable SOF for CAP.
Alimony / Child Support, Existing Assets, Household Income other than spouse, Long-term disability, Paycheck, Retirement / Pension, Social Security Income, Unemployment, Another Source not listed
What are the available retirement plans for permanent employees?
Early Retirement, Normal Retirement, Late Retirement
In what year Synchrony Global Services Philippines has been recognized as the #1 Best Workplace in the Philippines by Great Place to Work.
2023 & 2024