Name the section within MARS you would go to view data usage
What is TDR
100
Suzzy called into move her line from a personal account to a business. What is the name of this process?
Transfer of Service
100
When you’re low of energy just lay on me and I will BOOSTUP your energy.
What is Belkin BOOSTUP Wireless Charging Pad
100
What In-Building options exist for customers in Variable Coverage Areas?
What is Wi-Fi calling, HD voice, Network Extender, and Repeaters
100
This African American provided scientific research that enabled others to invent the portable fax, touch tone telephone, solar cells, fiber optic cables, and the technology behind caller ID and call waiting.
Dr. Shirley Ann Jackson
200
What Does MARS stand for?
Mobile AMA Reporting System
200
Renee called in to change her device from a One Talk Mobile Client to a Smartphone. What error message did you get when you completed the request?
What is an EN Error
200
Ask me a question from across the room, I can be set up free thru Google Home App and connect me with others for more
What is JBL Link 10 speaker
200
Once all troubleshoot steps have been completed, what resource would you use to escalate a network issue?
What is NRB ticket
200
This African American invented the first home video game system with interchangeable game cartridges
Gerald A. Lawson
300
What info can you find in the CDR column
Call records
300
Jane needs to be able to browse on her iPad on a private network. Which feature would you add to her account?
What is Static IP address
300
I meet or exceed military grade standards and I’m drop tested from up to 10ft, plus my mascot can be found at any zoo.
What is Otterbox case
300
Which network element would you look at to see if the APN settings are set up correctly?
What is HSS
300
Which African American Women invented the first home security system?
Marie Van Britton Brown
400
Where can you go to retrieve deleted Voicemails
What is MTAS ==> Customer Operations==> Pending VM deletes
400
Jay Jenkins activated his new device but his contacts didn't move over. Where can you go in ACSS to see if he ever backed his contacts up?
What is OPAL
400
When you wear me I can check your heart rate and track your activity 24/7; I can also recognize when you exercise and inform you of your sleep patterns.
What is Fitbit Alta HR
400
What are the 7 call types that are handled by Advanced Tech Support?
EMAG, One Talk, VZ Cloud, M2M, PTT+, In Building solutions, BuSS, and IoT
400
Which African American developed a microphone technology that’s used in over 90% of microphones in use today
Who is James E. West
500
Where can you go to view Wi-Fi Call records?
What is Native MARS
500
The process in which you move one or more lines from one account level to another within the same account.
What is Split
500
With a simple “Hey ___”, I can find your directions, call your brother or add a reminder all without interrupting your workout because I’m wireless.
What is Apple Airpods
500
Its the new voice troubleshooting step in TRG?
What is MTAS provisioning check
500
This top tech computer engineer helped design the IBM personal computer.