level 1
What is your drawer limit?
3,500
What is your primary drawer end of day limit?
$100
What does CRA stand for?Where is the public notice located?
Community Reinvestment Act
CRA is the primary regulation that prohibits discrimination with regards to credit or loan applications by financial institutions and their constituents. The Act protects individuals in moderate-to-low-income neighborhoods who are denied credit services.
What steps are necessary when presented with a stop payment alert or stop suspect message in TCS?
Review the account for stop payments/cautions in Branch Connections. Click on the Restrictions tab within the Account Detail screen. Click the Refresh button to ensure you have the most up-to-date list of stop payments/cautions.
True or False?
Callers who claim to be Commerce Bank employees do not need to be verified before giving out confidential information.
False
What are three examples of how you can safeguard customer information?
Keep customer information off your desk.
Secure customer information in locked drawers or cabinets.
Log off or lock your computer when you leave your workstation.
Shred sensitive information or place in a locked shred bin.
Do not discuss sensitive information if others could overhear (e.g., don’t disclose account balances through the drive-thru, instead write it on a piece of paper to send back).
What does BSA stand for?
Bank Secrecy Act
What is Reg E? How do you file a Reg E dispute?
This regulation requires banks to act when a customer disputes a transaction. Acting quickly provides a positive customer experience while also protecting the bank. ALL DISPUTES should be immediately reported to the appropriate department for resolution, REGARDLESS OF WHEN THE DISPUTED TRANSACTION POSTED OR WHEN THE DISPUTE IS REPORTED TO THE BANK.
To file a dispute, call the OneCommerce Line at 2-1501 and select the option that corresponds to the product used to initiate the transaction.
What are some general reasons for posting restrictions?
Reduce loss.
Prevent fraud.
Facilitate the transition of one account’s activity into a different account.
What is the limit on cash advance transactions for customers and non-customers?
The cash advance limit is $5,000 per person, per day, and applies to all cardholders (customer and limited/non-customers).
What types of Reg CC holds can be placed on a deposit?
▪
Large Deposit
▪
New Account
Previously Returned
Reasonable Cause
Repeat Overdrafts
What does CTR stand for
Currency Transaction Report
What is Reg B? How do you properly document it in Origenate and/or Branch Connections?
Joint Applicant Consent – Evidence of a person’s intent to be a joint applicant on a credit application must be documented at the time of application. This requirement applies to personal loans and credit card applications.
How long can a foreign currency order for a customer remain at the branch?
Three business days.
What is dual control?
Two employees that are continually monitoring each other’s actions when a device is accessed and/or when activities are being performed.
What are acceptable reasons for placing a Reasonable Cause hold? list 3
Information from paying banking indicates that the check may not be paid.
We were told the check was lost or damaged in the collection process.
The check is postdated or has a stale date.
We have confidential information that indicates the check may not be paid.
The check contains inconsistent information, erasures, or apparent alterations*
when is a CTR required?
A CTR is required when all transactions for the day result in cash in or cash out over $10,000. Currency transactions include deposits, payments, withdrawals, and currency exchanges.
What is the process for closing an account?
Bankers should state they use Appian to do the closing process.
▪
They should be able to explain the closing process in Appian.
▪
They must mention that they restrict the account as part of this process.
What disclosures are required to be given to customers who conduct an international wire?
Receipt & Disclosure – This provides the customer a full disclosure of the details of their wire request and their rights under Reg E.
Proof of Payment – This document provides the wire details and the financial elements of the request.
What steps are required if the message “Account is dormant. Need to investigate” is displayed when conducting a transaction in TCS?
Use caution.
Be certain of the customer’s identity.
Obtain transaction approval from a manager when appropriate.
When should you give out the required disclosures for personal deposit accounts? list 3
An individual inquires in person about our deposit account rates, terms, or conditions.
An individual requests written information about our deposit account rates, terms, or conditions.
Someone is added to an existing account.
An account type is changed.
A new account is opened – additional disclosures are required in this situation.
If in person, the required disclosures should be printed and provided.
If the request for written information is not made in person, the disclosures must be mailed within 10 business days. Make sure to get the individual’s address during the conversation/inquiry.
What are the required disclosures that must be given out for personal deposit accounts?
Personal Deposit Rates (for interest-bearing accounts)
Fee Schedule (for the account type inquired about)
Deposit Agreement and Disclosures
Privacy Statement
Affiliate Marketing Notice
What You Need to Know About Overdrafts and Overdraft Fees
When quoting interest rates on a deposit account to a customer, what key piece of information must always be included?
Annual Percentage Yield (APY)
▪
APYs and interest rates can be found in Branch Connections. If the current APYs for a product are the same for all tiers, it is acceptable to say: “Currently, the annual percentage yield for all tiers is X.XX%.”
Explain night drop procedures. from start to finish
The night drop is opened and maintained under dual control daily each workday.
All items removed from the vault are maintained under dual control until each item is recorded on the Night Drop/Day Drop & Mailed Items Log and assigned to a banker for processing.
The Night Drop/Day Drop & Mailed Items Log and Night Drop/Day Drop Cash Release Logs must be properly completed and signed by the authorized person who collects the bag containing cash or coin.
All items must be assigned, maintained, and properly secured until they are processed.
The banker must select the appropriate option in the Received By pick list on the TCS transaction screen.
When quoting interest rates on credit products to a customer, what key piece of information must always be included?
Annual Percentage Rate (APR)