COMMUNICATE
WHAT DOES THE ABC STAND FOR?
ACKNOWLEDGE, BRIDGE, CONTROL
ADULT PREGNANT WOMEN GO ON THESE 2 CATEGORIES?
MAGP AND MAMA
HOW MANY DAYS DO YOU HAVE TO COMPLETE A SNAP APPLICATION APPT?
30 DAYS
WHAT 3 TYPES OF NUMBERS CAN YOU USE TO ACCESS A CASE?
SOCIAL SECURITY NUMBER, CASE NUMBER OR PERSON ID NUMBER.
WHAT IS THE FSSA PHONE NUMBER?
800-403-0864
YOU CAN USE VERBAL CUES TO DO WHAT?
BUILD RAPPORT
IF YOU ARE A NEWBORN, WHICH CATEGORY ARE YOU IN?
MA X
I MISSED MY TANF APPT, CAN I BE RESCHEDULED IF IT IS PAST MY 30 DAYS?
NO, YOU WOULD HAVE TO REAPPLY.
I'M NOT AN AR BUT MY POA IS IN THE ECF FOR THE CLIENT, CAN I HAVE CASE INFO?
WHO'S PHONE NUMBER WOULD YOU GIVE TO A CLIENT IF THEY WANT TO CHANGE THEIR MCE?
HIP ENROLLMENT BROKER.
WHAT METHOD DO YOU USE FOR DEALING WITH AN UPSET CLIENT?
H.E.A.R.D.
I'M 23 AND ON SSI, WHICH CATEGORY DO I BELONG IN?
MASI
CAN I RESCHEDULE MY HIP INTERVIEW?
NO. HIP DOES NOT REQUIRE AN INTERVIEW.
TRUE OR FALSE: I MUST GET ADDRESS AND A PHONE NUMBER TO AUTHENTICATE A CLIENT?
FALSE.
WHAT ADDRESS DO YOU GIVE SOMEONE WHO WANTS TO MAIL SOMETHING TO THE FSSA?
THE DOCUMENT CENTER.
TO GET MORE INFORMATION FROM A CLIENT, WHAT TYPE OF QUESTION SHOULD YOU ASK?
OPEN-ENDED QUESTIONS
I'M OVER 65 AND HAVE MEDICARE, WHAT KIND OF MEDICAID CAN I HAVE IF I QUALIFY FOR DUAL ELIGIBILITY?
MA A AND MSP (MA L, MA I, MA J, MA G)
I NEED TO RESCHEDULE MY SOCIAL SUMMARY BUT IT HAS BEEN 30 DAYS, CAN I STILL RESCHEDULE?
YES. SOCIAL SUMMARY APPOINTMENTS HAVE 95 DAYS TO COMPLETE AN APPOINTMENT.
A MOM CALLS FOR HER 19 YEAR OLD SONS HC STATUS, CAN SHE GET CASE INFORMATION IF SHE IS NOT AN AR?
NO.
WHAT IS THE FAMILY HELP LINE?
211
BIASES, PREOCCUPATIONS, ASSUMPTIONS ARE ALL EXAMPLES OF WHAT?
PERSONAL DISTRACTIONS
I HAVE MEDICAID IN A NURSING HOME, MY _____ IS HOW MUCH I PAY OUT OF POCKET.
LIABILITY
WHEN SHOULD A SNAP REDET BE COMPLETED BY?
THE 15TH OF THE REDET MONTH.
IF AN AR GIVES ALL THE CORRECT INFORMATION TO AUTH A CLIENT, BUT THEY GIVE THE WRONG AR PHONE NUMBER CAN YOU STILL GIVE INFORMATION?
YES. YOU WOULD UPDATE THE AR'S PHONE NUMBER.
IS THERE AN ALTERNATE FAX #?
YES. 317-972-8970