The System!
These are the steps of how we have a conversation with our customers.
Intro, Short Story, Presentation, Close, Rehash
Bonus Point for knowing Rehash
This is the definition of a Leader in our industry.
Someone who shows everyone the right example and leads the way.
What does each wireless plan offer? (Hotspot GB)
Starter - 5
Extra - 30
Premium - 60
These are 3 packages we offer for tv.
Entertainment, Choice, Premier
This College Football Team won the National Championship last year.
Michigan
Building relationships is key! We can use this acronym as a guide on what to talk about. (Name each category)
Family
Occupation
Recreation
Dogs (Pets)
Sports/School
These are the 3 steps to teaching someone a new skill in our industry.
I do you watch
We both do
You do I watch
These people qualify for the 25% Appreciation Offer
Active Military and Veterans, Nurses, Physicians, Teachers, First Responders
This channel is provided with our Tv Service which Xfinity does not have. (Name the channel and what is on the channel)
Bally Sports (Twins, Wolves, Wild)
This person won an Academy Award posthumously for his role as a famous comic book villain.
Heath Ledger (Joker)
This acronym consisting of 5 letters, each a category we can use to break the ice is called this. (Name each category)
Compliment
Inquire
Observe
Laugh
Situational
Name 3 things we can do to act as professionals:
∙ Start by waking up with enough time to get dressed and get to work early
∙ Be sure suit is ironed, top button buttoned, jackets in atmosphere, etc.
∙ Be prepared for the unexpected
∙ Be clean and well kept
∙ Talk positively about your career and your future
∙ Learn to look at all situations positively, and focus on what you can control.
∙ Set professional goals
∙ Have high standards for yourself and for your people.
∙ Carry yourself with confidence and poise
These are the minimum trade in values to get $1100 off an Iphone 17, 17 Pro & 17 Pro Max
Iphone 13 in any condition or any phone with a minimum TIV of $180
These are the channels included with each tv package
75+, 105+, 140+, 150+
1 mile converts to this many feet.
5,280
These are the habits required for success. (Name them in order)
Have an maintain a positive attitude
Be on time
Be preapared
Work a full day
Work territory correctly
Respect the customer and the client
Understand your opportunity
Take control
These are the 4 things we need to remember when training.
Have Fun!
Teach them to be genuine and real with customers
Product knowledge
Office Procedure
This is the monthly device installment payment for a Galaxy Edge with a minimum TiV of $95
$2.78
These are the international add-ons we provide to customers.
Espanol, Deportes, Brazilian, Korean, Vietnamese
"There's no crying in baseball." is a quote from this movie (Bonus point for naming the actor/actress)
A League of Their Own (Tom Hanks)
We are in the business of impulse sales! Give an example of of each impulse factor.
Jones Effect
Indifference
Fear of Loss
Sense of Urgency
List 4 things you can do to advance your development to Management:
1. Make yourself available-set up meetings with future leaders, don’t expect for them to do it.
2. Go out of your way to help others. “You can get everything in life you want if you will just
help enough other people get what they want.” Zig Ziglar
3. Set the pace in the field and close daily – the goal should be to close 3 customers/day
4. Expect others to set the pace and hold them accountable-show support/help your
peers.
5. Eliminate $0 production days
6. Constructive criticism (you are hurting yourself and your development by not letting people
know where/how they can improve or holding yourself accountable to improvement)
7. Professionalism & integrity (protect client/don’t talk bad about competitors)
8. Meet with people outside of office-have a winning record.
9. Lead by example (80/20 rule)
10. Set goals with your leader, the manager, and your peers-have an accountability partner.
11. Do things without being asked-be proactive.
12. Student mentality (ask questions, take notes, and APPLY what you are learning)
13. Prepare high roller speeches prior to P.C.
14. Road trips-be open and willing to traveling AT LEAST 1x a month.
15. Appearance (look the part; dress for the position you want)
16. BE ON TIME
17. Avoid stories from the field in evening atmosphere
18. Treat everybody like they are on your team.
19. Raise the bar with retrains – use the day to help them as much as possible, regardless of the
benefit to you.
20. Have other leader’s backs – give other people a stellar reputation to live up
to.
21. Participate in atmosphere
22. Consistency-attitude and production
23. Perfect orders – no missing info or typos
Quick Quote: A customer has 2 iPhone 11's and they are over 55 years old. They want 2 iphone 16e's without nextup. We are going to give them $500 in bill credits over 36 mo.
$88.08
These are the channels included in the Sports Pack Add On (Name 5)
NFL Network, Redzone, NBA TV, MLB, NHL, SEC Network
This person will be the next person promoted out.
Me