WHAT DOES THIS ACRONYM MEAN?
TPA
Third Party Administrator
A company that provides operational services such as claims processing and employee benefits management under contract to another company
What is a Deductible?
The term deductible, the amount the insurance member has to pay out of pocket
What is ADP used for?
Tracking time and requesting vacation
CBS
Client Billing Specialist
What is a Co-Pay
A fixed amount ($20, for example) you pay for a covered health care service after you've paid your deductible
What is Okta used for?
Houses all of our main programs so you have one stop to locate most programs
BA
Billing Advocacy
What is Guru used for?
Guru is where our process docs are located - Go when you want to know how to handle different orgs or how a process is handled.
PBM
Prescription Benefits Manager
What is CMS used for?
Go here for Benefits questions
HG
Health Guide (This is the job you're doing!)
What is the Advocate used for?
This is the main CRM - where you will process tickets, and records interactions between yourself and members.