FALLOUT
Fallout code response to resolve the incorrect account number.
8A - Account number required or incorrect
Customers wants to apply a canceled mobile number to an active subscriber.
Old number back
The ability of wireless telephone customers to retain their existing wireless telephone numbers when switching from one service provider to another
WLNP: Wireless Local Number Portability
Customer wants to activate a additional line and purchase a new device but they don't have a SIM card yet. What department should handle this?
Customer Care
What is the porting hotline of Verizon Wireless?
888-844-7095
Fallout code to help you resolve the Number Lock
1P - Other
Customer called in to process a Winback and they will use the same SIM Card. When you check the status on Grand Central it is AGING. What document help you to reuse the SIM Card?
SIM reuse
It was established by the Communications Act of 1934 and is charged with regulating interstate and international communications by radio, television, wire, satellite and cable.
FCC (Federal Communication Commission)
Customer wants to get a T-Mobile Service and want to know if their is a ongoing promotion they can take advantage. What department should handle this?
Telesales
What is the porting hotline of METRO PCS?
800-518-7518
What should you do if customer has already another port-in in progress with another carrier other than us?
Follow fallout code 6M - Port request already pending from another local provider
What C2 document will help you to understand the SIM Status code in Samson or GC?
SIM number release
The department within T‑Mobile that assists in transferring phone numbers to and from the T‑Mobile network.
NTC: Number Transfer Center
Dealer called in to cancel a line with No install. What department handle this?
Activations.
What is the hotline you need to contact to reach AT&T?
888-898-7685/ 800-331-0500
We need to submit a port modification with the new DDD_T provided by the other service provider (OSP) in their response. What fallout code is this?
6E - Due date can't be met or 6F Due time can't be met
happen when the wrong number on an account is changed either systematically or by mistake. This can happen with a regular mobile number or with a port-in mobile number change.
Mobile number change for WLNP
Set of business applications that provides systematic processes for the transfer process.
SOA Service Order Administration
What department handles Carrier Freedom, Keep & switch promotions, and all rebates switcher program promotions?
Rebate Care
What is the hotline for GoogleFi?
877-423-6629
The number is not showing as active and they need to contact the OSP to reactivate it. What fallout code is this?
6D - MDN not active
What document will help you to assist customer to transfer their account from no credit check to a postpaid account?
Conversions to postpaid: SIM/MSISDN Team
Page ID: 33c32
Supports the implementation of Local Number Portability (LNP). A neutral database administrator, NeuStar, manages the national number portability Service Management System database.
NPAC: Number Portability Administration Center
Customer needs assistance setting up their device and service.
Tech Support
What is the hotline for LycaMobile?
1-866-277-3221