POLICY GENERAL
What policy status if customer was unable to pay the current month and it add up to their next month?
CAN Status
If you are responsible for injuring someone in an accident, you may be liable for, among other things, the costs of their medical treatment, lost wages, and pain and suffering.
Bodily Injury Liability
With this discount customer can save for safe driving and receive personal driving insights.
Drivewise
This Tool was developed to help answer customer billing questions; when payment(s) are due, amounts owed and why.
Billing Explanation Tool
With this status any prior amount due goes to collections after the policy is in this status for 45 days.
TERMINATED
Its offered to compensate for any difference between the amount that Allstate will reimburse a customer through their Collision and/or Comprehensive coverages and the amount that a customer owes on a loan or lease on their automobile.
Lease/Loan Gap Coverage
In new business, the policy premium must be paid in full on the date at which the policy is bound.
FullPay Discount
This is your bestfriend during your learning journey up until production
RightAnswers
"Thank you for calling Allstate. My name is __. Can I have your first name and last name?"
Standard Greeting/Opening Spiel
This coverage provides coverage for reasonable expenses incurred by a covered person for necessary medical treatment, services, or products provided to an insured person for bodily injury caused by a covered accident.
Medical Payments
Use your eCheck to apply with the autopay and get the discounts
EZP Discount
This is where the endorsements happen
Advisor Pro
Article to locate customer service and fax numbers for different business areas.
CCC Phonebook/Fax Numbers
Coverage includes protection for damages legally collectible from the driver of an underinsured or uninsured motor vehicle.
Underinsured/Uninsured Motorist Insurance
Discount applies if to all automobiles on the policy if the named insured or spouse provides the requisite proof that he/she is a qualified member of an approved group. Such as Allstate Employees, Discount applies if to all automobiles on the policy if the named insured or spouse provides the requisite proof that he/she is a qualified member of an approved group.
Good Hands People Discount
If Pega won't work for DocSend, this is the alternative
Outlook
Use this solution if the representative is placed on hold by the customer for an extended period of time or if the customer is not responding when the representative answers the call.
Ghost Call/Rep Placed on Hold
This coverage can only be purchased if the customer has Comprehensive and Collision Coverage. This covers reimbursement of up to the selected limit per day for cost of renting an auto from a rental agency or garage due to a collision or comprehensive loss.
Rental Reimbursement
Discount if the operator is unmarried and below 25 yrs old enrolled as a full time student in high school, college, or any academic courses.
Good Student Discount
Notations and Authentication tool
Pega