WIFI CALLING
What will Jeremiah be charged if he makes a call within Burkina Faso?
George is in Japan; he missed your call, and it went to voicemail. How much does this call cost?
$0.25, in most cases, customers are charged one minute for delivering the call to the device, regardless if voicemail was left or not. C2: Voicemail Services
Does T‑Mobile offer roaming coverage in Germany?
Yes. Utilize the coverage map C2: International Roaming Setup
How much is the per minute rate in Germany?
$0.25 per minute C2: Simple Globa
Hope is a Magenta Voice plan and has the latest Samsung Galaxy Note. She is traveling in Italy and is using Wi-Fi Calling to place an outgoing call to a pizza parlor in Italy. What is she charged for this call?
Answer: $0.25 C2: Wi-Fi Calling
Jeremiah is traveling to Ascension Island. He will only be using his phone to message his girlfriend back home in the U.S. and wants to know what will he be charged for messages?
How can George avoid being charged for voicemail?
: Customers can set up unconditional call forwarding to voicemail, then use visual voicemail to read the voicemail, which uses data.C2: Voicemail Services
Should all customers expect 3G speeds while roaming internationally?
Check Grand Central > Tools > Roaming Partners for correct status & C2: International Roaming Setup
How much would calls in U.K. be for a customer who has T‑Mobile Essentials?
$0.25 per minute C2: Simple Global
Hope calls back home to New Jersey to check on her pets. What is she charged now if she is still using Wi-Fi Calling?
Answer: $0.00 C2: Wi-Fi Calling
How much is it if Janet makes or receives calls in Djibouti?
$4.19/min t-mobile.com/coverage/roaming
How much is it for a customer to access voicemail while roaming internationally?
When retrieving voicemail, customers are charged the international roaming rate of the country they are physically located. C2: Voicemail Services
Ringo is traveling to Portugal next month. If he has any issues, how can he call T‑Mobile free?
+1-505-998-3793 in the C2: International Roaming Setup
Jo Jo is taking a cruise on the Royal Caribbean Voyager. He wants to know how much would it be to call out sick to his job because he really wants to extend his vacation
$5.99/min t-mobile.com/coverage/roaming
Paul is traveling out of the country for the first time and wants to know how to dial back to the US while he's in Jamaica. What dialing pattern should he use to dial back to the US?
: To dial the US while abroad, the recommended option is to dial +1, the area code, and the number (example: +1-555-123-4567). The plus sign replaces the need to use an IDD code, which is "00" for the US and "1" is the country code for the US. C2: International Roaming Setup
How does a customer access their voicemail while roaming internationally?
Dial +1-805-MESSAGE to retrieve voicemail. C2: International Roaming Setup