Who's That
Area Dispatch Manager
Who is Mohamad Kharufeh
WM System designed for routing, route monitoring and closing HOCs
What is OCSD?
Largest Zero Waste Sporting Event in the world
What is WM Phoenix Open?
Geographic Area of Service
What is Northern California & Nevada?
Largest Environmental Services Provider in North America
What is WM?
Customer Engagement Manager
Who is Lauren Fong?
DEL/REM tickets used to exchange toters/bins
What is a swap?
Major football celebrity who attended the WM Phoenix Open
Who is Travis Kelce?
Phone system used to answer calls from drivers
What is Ring Central?
What is WM Healthcare Solutions
Who is Todd Nienhouse
In CD, CMF Process says we do this after the 2nd attempt to complete a service.
What is create a case for a site visit?
Hitting the ball in the hole on the first try
What is a hole in one?
Customers are notified of service interruptions via Alert Center
What is an outdial?
What is Clean Natural Gas
WM CEO
Who is Jim Fish?
Resources, Job Aids and other helpful things live here
What is OneNote?
The Coliseum
What is the 16th hole?
I forgot to clock in when I came back from lunch
What is submit an exception form?
PPE
Director of Consolidated Dispatch (Mohamad's boss)
Who is Leah Blackwell?
Customer calls to dispute a service confirmation
What is an MPU?
This event is also known as
What is The People's Open?
Our People First
What are Commitments & Values?
Company acquired by WM in 2024
What is Stericycle?