URGENT PAYMENTS
Define an Urgent Payment.
What is, Exceptional and Unforseen Circumstances?
JSP, YAL and PP
What is, qualifying payments that require mutual obligations?
PIT
What is, Parental Income Test - where a parents income is evaluated so that a customer may be eligible for a payment
Types of HCC
What is, Low Income HCC, Ex-Carer Allowance HCC, Foster Care HCC
Role of SO
What is, Identification of concerns and risks, responding appropriately by offering referrals to services/social workers
Requests and Review per day.
What is 1 request and 1 review in a 24 hour period?
NAR's
What is, Non - Attendance Report where a customer is suspended and prompted re-engagement?
Parents Receiving a Benefit or Pension
What is, Exemption from PIT
Eligible Payments
What is, JSP, PPP, SpB, CP, FHA, Austudy, YAL, Abstudy Living Allowance
RIR
What is, Risk Identification and Referral Model
Ask Izzy is a form of...
What is Alternative Assistance
Role of CSO
What is, advising participants of their obligations to remain on a payment
8 week period
What is, LIC income test
How to Apply
What is, online claim, paper claim and in-person for vulnerable customers
Customers "At Risk"
What is, (at risk definitions etc)
Involuntary Nominee Arrangement
What is, Participation Solutions Team investigates and make connection and reconnection failure decisions?
The forms of verification for PIT
What is, NOA, MOD JY and FIPY
What is, the Renewal Period
Types of FDV
What is, (examples of FDV)
Not available for customers to use to make an urgent payment
What is, the centrelink app?
No show, No Pay Policy
What is, work like approach to mutual obligations
PIT is applied to these payments
What is, YAL and dependent ABSTUDY
Immediate Issue of HCC
What is, customer experiencing financial hardship or urgent medical needs
Emergency Procedures
What is, call TL, call 000, keep customer on the line if possible