Reservation Procedures
Vehicles
Hubs & Dealers
Reservation Policies
Canadian Reservations
100
What is the amount for the downpayment to set up a reservation or hold a vehicle?
$300 down payment
100
What is the maximum capacity for a Compact, T17, Standard and Large RV, while the vehicle is in motion?
Compact & T17 = 3; Standard = 5; Large = 7
100
List 5 HUB codes?
Any 5 = DEN, EVT, LAS, LAX, ORL, PHX, SFO, SLC, WDC, YUL, YVR, YYC, YYZ
100
What is the cancellation policy for Burning Man and Bonnaroo?
45 days prior to the date of pickup.
100
What type of One - Way reservations are not permitted?
Cross-border.
200
What is the hourly charge for a generator?
$3.50 per hr
200
What is the size of the Gas Tank in the Compact, Standard and Large RV?
Compact = 40 gallons; Standard & Large = 55 gallons
200
What items can be requested, first come first serve, at the hubs but not the dealers?
Camping chairs.
200
What rentals require an ID check?
Same day rentals and next day rentals
200
What vehicles in Canada do not have a generator?
T17,C19 and C25.
300
What is the amount for the security deposit?
$500 security deposit
300
What is the length of a Compact, Standard and Large RV?
Compact = 19ft; Standard = 25ft; Large = 30ft
300
What common days of the week do our dealers have varied hours?
Saturdays, and Holidays.
300
Cruise America restricts travel into which country?
Mexico
300
What form of payment is not accepted in Canada?
Discover card, Debit card, Personal checks, and Cash
400
What are the vehicle pick up times and drop off times?
Pick up = between 1:00 pm to 4:00 pm; Drop off = 9:00 am to 11:00 am
400
What is the height clearance of each RV?
12 feet
400
Where must the renter call in advance to verify the pick up time?
Cruise America dealer or hub directly.
400
What is the fee for damages or cleanup after a pet?
Up to $250.
400
What type of rental is a Canadian resident not permitted to make?
Same Day reservations.
500
What is the charge for winterization and during what months does this this apply?
Fee = $37.50; October thru April weather permitting
500
What items does the generator operate?
Roof top Air conditioner, Microwave, and Electrical Outlets.
500
Which locations have alphabetic codes, but are not hubs?
TPA (Tampa) and YHZ (Halifax).
500
What customer criteria is required to match at departure?
Name on the credit card, Name on the reservation, and the Person picking up the rental must match.
500
Which locations carry the T17?
Vancouver (YVR) and Calgary (YYC)
M
e
n
u