Chapter 1
Chapter 2
Chapter 3
Self-Concept
Examples
100
Academic skills, personal management skills, teamwork skills.
What are employability skills?
100
Refers to qualities such as understanding one's own feelings, having empathy for others, and regulating one's emotions to one's own benefit.
What is emotional intelligence?
100
3.6 m - 7.6 m
What is the public circle of intimacy?
100
Common with overly critical significant others; however, can be positive or negative.
What is distorted feedback?
100
You might act more friendly when meeting a new person, so that you apprear more likeable.
What is an example of a relational goal?
200
The acquisition of knowledge and skills that takes place outside of a structured learning environment.
What is informal learning?
200
When the demands made by the organization or a superior clash with the basic values of the individual.
What is person-role conflict?
200
Subtly imitating someone.
What is mirroring?
200
Expectations influence behaviour.
What are self-imposed prophecies?
200
Using gestures.
What is an example of nonverbal communication?
300
Areas of skill improvement in interpersonal relations that are shared by most managerial, professional, technical, and sales personnel.
What are universal training needs?
300
Enables people to communicate through language, including reading, writing, and speaking.
What is linguistic intelligence?
300
The tendency to receive messages in such a way that our self-esteem is protected.
What is defensive communication?
300
Matches the way we believe significant others in our lives see us.
What is reflected appraisal?
300
You may use different table manners at a business meeting than you do at home.
What is an example of our public self?
400
A specific area in which a person needs to change.
What is a developmental need?
400
Your ______ strongly influences how you approach problems.
What is personality?
400
The transmission of messages through means other than words.
What is nonverbal communication?
400
Presenting our "socially acceptable" self to others.
What is our public self?
400
You observe your boss dealing with an upset customer.
What is an example of informal learning?
500
A series of steps necessary to achieve a goal.
What is an action plan?
500
Enables people to perceive and manipulate images in the brain and to recreate them from memory, as is required in making graphic designs.
What is spatial intelligence?
500
Messages sent back from the receiver to the sender.
What is feedback?
500
Evaluating ourselves in terms of how we compare to others.
What is social comparison?
500
You follow-up your phone call to a client with an email.
What is an example of multiple communication channels?
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