Why do social scientist use the term "communication climate"?
What is to describe the quality of personal relationships in an organization.
100
When you have several complains what is the best thing to do?
What is to focus on only one at a time
100
How do you win an argument with a costumer?
What is "your right"
100
What is the architects name?
What is leland
200
What do scholars label messages that express feelings of value?
What is confirming
200
What does it mean when it says to choose the most credible critic?
What is to make sure that the message comes from whoever can deliver it most effectively
200
When getting criticized what three steps should you follow?
What is
Seek more information
Agree with the criticism
Work for a cooperative solution
200
Whats the engineers name
What is roy
300
What do scholars label messages that fail to express value or that explicitly show a lack of value?
What is disconfirming
300
What are the 2 steps when "considering the delivery"?
What is deliver criticism
Avoid sounding and looking judgmental
300
What are the 3 steps to "seek more information"?
What is
Ask for examples or clarification
Guess about the details of the criticism
Paraphrase the critic
Ask what the critic wants
300
Who is the school superintedent
What is Beth lockleer
400
The statement "your always late" is what kind of language?
What is the "you" language
400
What are the three steps in "consider the relational climate?
What is deliver remarks as part of a positive relationship
Accept partial responsibility for the problem
accompany your criticism with any offer to help
400
When agreeing the criticism what are the 3 steps you should take?
What is
agree with the facts
Agree with the critics right to his or own perception
Emphasize areas of common ground
400
What is Roy's engineering company name
What is congleton Morris thorup and associates CMTA
500
What do "problem-oriented messages" aim to solve?
What is both personal needs
500
What are the 4 steps in offering constructive feedback
What is
Consider the content
Consider the sender
Consider the relational climate
consider the delivery
500
When working for a cooperative solution what 2 steps should you take?
What is
ask for the chance to state your point of view
Focus on a solution not on finding fault