Routines
Beverage Standards
Recipes
Sbux 411
QASA
100
Milk Steaming Routine
What is -pour milk -aerate milk -auto steam milk -sanitize wand
100
Standard temperature range for steamed milk
What is 150-170 degrees
100
Amount of pumps of coffee for a grande frappuccino
What is 3
100
describe the "just say yes" policy
What is just say yes! ensures every customer walks out happy and that we correct any mistakes by just saying yes!
100
milk carafes must remain below this temperature
What is 41 degrees
200
Brewed Coffee Routine
What is -reset -grind -prepare -brew
200
Time range for the perfect espresso shot
What is 18-23 seconds
200
tall latte
What is -steamed milk -1 shot of espresso -topped with foam
200
opening/closing amount to be in each register till
What is $200
200
temperature the Hobart is required to reach to properly sanitize
What is 180 degrees
300
Beverage Repeatable Routine
What is -Steam milk -Queue shots -Add syrup -Finish & Connect
300
Time range to aerate milk for a cappuccino
What is 6-8 seconds
300
amount of espresso shots in a grande americano
What is -3 shots
300
Customer Service vision
What is "We create inspired moments in each customers day"
300
sanitizer needs to be changed every _ hours
What is 2
400
Cold Beverage Routine
What is -Pump coffee -Pour milk -Pour cup contents -Add flavor and ice -Add base -Blend -Finish & Connect -Clean
400
number of seconds to aerate milk for a grande latte
What is 4 seconds
400
kids hot chocolate is steamed at what temperature
What is 130 degrees
400
Customer Service pillars
What is -Anticipate -Connect -Personalize -Own
400
4 handwashing steps for dishes
What is -wash -rinse -sanitize -air dry
500
Cold Beverage Sequencing: Tall caramel frappuccino Tall mocha frappuccino
What is - take the caramel frappucino all the way to step 6 (blend) -then, start the mocha frappuccino and take it to step 3 (pour cup contents) -finish the caramel frappuccino - hand it out and then finish the mocha
500
name the 3 parts of a quality espresso shot
What is -crema -body -heart
500
venti caramel machiato recipe and steps
What is -steam milk -queue shots (2) in shot glasses -pump syrup (vanilla - 3) -pour steamed milk into cup -mark the milk with the shots (pour shots on top of milk) -top with caramel sauce (crosshatch)
500
Starbucks Mission Statement
What is "To inspire and nurture the human spirit - one person, one cup and one neighborhood at a time"
500
3 smallwares
What is -ice scoops -pastry tongs -milk pitchers -spoons
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