Video Equipment
ITG's
Vision
Famous Rappers
R&B Artist/Divas
100
This equipment allows the customer to receive internet service only
What is a Cable Modem
100
This ITG is used to troubleshoot when a customer is receiving Virus Infected Emails
What is Abuse Issues
100
This is where you would find the Head end information for the customers service area
What is the Auxilliary Information
100
He was known as a gangsta rappper of the 90's with hits such as, Momma you are appreciated, California Love
Who is
100
She is a former member of Destiny Child and recently married her manager
Who is Kelly Rollin
200
This equipment allows the customer to view only standard cable channels
What is a DTA
200
This ITG is used to log inquiries
What is Informational Issues
200
This screen shows all transactions such as change of services, trouble calls, SRO's etc
What is the Customer History Screen
200
This rapper has his own reality tv show marrying the game
Who is Jayceon Terrell Taylor
200
He is currently separated from his beautiful wire Paula Patton
Who is Robin Thicke
300
This equipment allows a customer to receive internet and voice
What is an eMTA
300
This ITG is used when an Internet customer is unable to install or uninstall functionality
What is Xfinity Toolbar Issues
300
This screen allows you to update a customer's phone number, billing address, enter authorize users
What is Change Customer
300
This rapper is a producer, actor, and has several stage names
Who is Puff Daddy, Diddy, or P Diddy
300
She is from Memphis, TN starred in Love and Hip Hop Atlanta
K-Michelle
400
This equipment allows a customer to receive internet, voice and WiFi
What is a Wireless Gateway
400
This category allows you to choose the correct ITG for password resets
What is Xfinity Connect
400
This screen allows you to view voice details
What is Digital Voice Info Screen
400
This rapper once date Michelle', Apple just bought his product for over a billion dollars making him the richest rappper in the world
Who is Dr. Dre
400
She is married to Jay Z
Beyonce
500
This equipment is used a side car some customers are still using this device. Comcast no longer support this device
What is a Router
500
This category allows you to choose the correct ITG for Intermittent Connectivity Issues
What is Connection Issues
500
What section allows you to view the customers equipment, outlets, and rate codes
Change Box Data
500
She is on the Cash Money Millionaires label
Nikki Minaj
500
She recently completed her first season of TV One's R&B Divas formerly a member of Destiny Child
Who is LaTavia Robertson
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