Terms
Terms II
What pay agreement am I?
Work It Out
*Final Jeopardy*
100
A _______ _______ has to be sent out in order for the system to quote for a pay agreement?
What is a disconnect notice?
100
The bill is based off a rolling 12 month average. (2 answers)
What is average pay plan (appp) and fixed plus level pay agreement (FLPA)?
100
You are eligible for me if you are only one month behind
What is short term pay agreement (STPA)?
100
_____________ is what the system quotes for APPP on account #0022345740.
What is $87?
200
During non cold weather rule, long term pay agreements (FCPA's and FLPA's) are eligible to be reset.
What is false? Pay agreements are only eligible to be reset during cold weather rule.
200
This is where you can find a quote to set up a long-term pay agreement. (2 answers)
What is CRPS (CSS) or pay station receipt (MV)?
200
You can split me up over 12 months. (2 answers)
What is fixed plus level pay agreement (FLPA) and fixed plus current pay agreement (FCPA)?
200
These are the ways the customer can set up a pay agreement. (3 answers)
What is IVR, online, or with a CSR?
300
For the average payment plan (APPP), ____________ is the difference form what is paid and how much electricity is used.
What is settlement (balance)?
300
These are the dates for cold weather rule.
What is November 1st - March 31st?
300
Commercial accounts that are behind are only eligible for me.
What is short term pay agreement (STPA)?
300
T/F: Account #6767107680 is eligible for a short term pay agreement if the customer requests.
What is false? However, go over options.
400
T/F: Customers can set up the average payment plan (APPP) if they have not been at a residence for at least 12 months.
What is true?
400
These are the terms of being on a long term pay agreement. (The "phone script")
What is paying your installment amount in addition to your current/average charges each month. You must pay on time and in full, otherwise the pay agreements breaks and the full account balance becomes due to avoid interuption.
400
I am the only plan that can be set up in conjunction with the automatic bank plan.
What is average pay plan (APPP)?
400
The minimum payment needed to set up account #3383444221 on a fixed plus current pay agreement (FCPA).
What is 53.86?
500
T/F: If a fixed plus level pay agreement (FLPA) breaks, the settlement balance the comes due with the next bill is eligible for a new pay agreement.
What is false?
500
If the past due amount is less than __________, the system will not automatically set the customer up on a long-term pay agreement.
What is $100?
500
If the account has finaled and it had these pay agreements on it, then the total acct balance would come due on the final bill.
What is fixed plus level pay agreement (FLPA), fixed plus current pay agreement (FCPA), and average pay plan (APPP) if there is a balance in the settlement?
500
On account #7152535644, what is the maximum extend date for a short term pay agreement (STPA)?
What is 7/28?
500
This is what you would quote for a new pay agreement during non cold weather rule for account #0556985061.
What is $560.21? (cents may vary)
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