True or False:
The Indirect Sales Manager is expected to attend the formal training for the equipment offered by the equipment manufacturer. Details of the training will be emailed to you 2 weeks before the scheduled training.
True
100
What day should the New Hire Paperwork be done on?
1st day
100
How long does a new employee have to finish the required trainings?
2 weeks
100
Who should be notified when relief staffing is used?
Regional Indirect Sales Manager
100
There are occasions when it is critical that management delivers information to employees in a timely matter. In order to address this and ensure that there is an effective line of communication what will be utilized?
An Email Tree
200
True or False:
The Indirect Sales Manager is expected to successfully complete the New Equipment Training Checklist at the scheduled training.
True
200
What time should the New Hire Paperwork be sent by?
9pm
200
True or False:
An employee does not have to complete the trainings before working with customers.
False
200
Within how many business days should the Regional Indirect Sales Manager be notified when relief staffing is used?
Within 2 business days
200
What is an Email Tree Procedure?
A series of emails from one person to the next used to relay specific information.
300
True or False:
The Indirect Sales Manager is expected to provide staff with new equipment so that they can get hands on practice using its features.
False
300
Who should you send the New Hire Paperowkr to?
Human Resources Manager
300
How does an Indirect Sales Manager determine the email login name for a new employee?
Login should be created by combining the first two letters of employee’s first name with the employee’s entire last name, and then add the store number at the end.
300
What is the email address of the current Regional Indirect Sales Manager?
cojimson@verizonwireless.com
300
Fill in the blanks:
Prearrange with staff at the end of the list to contact the person at the top once they receive the message. The _____ person on the email tree should email the _____ person to ensure that the tree is completed and that the message was accurate.
Last
First
400
After each staff member has successfully completed the New Equipment Training Checklist the Indirect Sales Manager should mail or fax them. What address should you fax them to?
(415) 555-5515
400
What number should the New Hire Paperwork be faxed to?
(217) 355-1234
400
What three portals should new employees access to complete the required trainings?
InfoCenter, CellSell, and eRoes
400
What should be included in the email to the Regional Indirect Sales Manager?
Include the store number that requested the relief staffing, the agent number of the relief staff member, and the store number that the relief staffing is coming from.
400
Hold message drills regularly to test your email tree for effectiveness and identify areas for improvement. The drill also helps to do what?
update email addresses.
500
After each staff member has successfully completed the New Equipment Training Checklist the Indirect Sales Manager should mail or fax them. What address should you mail them to?
3375 Edison Way
Menlo Park, CA 94025
500
Name all the forms that should be included in the new hire paperwork folder.
• Application
• W-4
• IL State Tax
• I-9
• State Police Criminal Background Check
• Benefit Information
• Confidentiality Agreement
• Customer Service & Professional Conduct
500
What is the login name and password for InfoCenter?
Login: bciwm1841
Password: info12
500
When relief staffing is needed what steps should be followed?
1. Determine which store is in need of relief staffing and how many staff members are needed;
2. Begin calling the stores in your district that are closest to the store needing relief staffing and assess their staffing options for the time when relief staffing is needed;
3. After all stores within a reasonable distance have been called and their staffing options assessed it is up to the discretion of the Indirect Sales Manager which staff from which store will be providing the relief staffing;
4. If there is no relief staffing available it is the Indirect Sales Manager’s duty to provide the relief staffing themselves;
5. If immediate relief staffing is required the Indirect Sales Manager is expected to have relief staffing at the requested location within one hour of the initial request.
500
Who will start the email tree?
The person at the top of the email tree will start the email tree.