Valued knowledge or information gives an individual this type of base power over those who need such knowledge or information.
What is Expert Power
100
Rational persuasion, inspiration appeals, consultation, ingratiation, and personal appeals are these types of influential tactics because they are friendlier than, and not as coercive as, the other four tactics.
What are "soft" tactics
100
This type of conflict is characterized by consultative interactions, a focus on the issues, mutual respect, and useful give and take
What is Functional Conflict
100
This Illinois city is home to the NBA team, the Bulls: goicach
What is Chicago
100
"I'm gonna make him an offer he can't refuse" (1972)
What is The Godfather
200
Managers who obtain compliance primarily because of their formal authority to make decisions have this base power
What is legitimate power
200
This level of politics is a cooperative pursuit of group interests in specific issues.
What is coalition-level politics
200
This basic type of negotiation mentioned in chapter 10 usually involves a single issue - a "fixed pie" - in which one person gains at the expense of another
What is a distributive negotiation
200
Also known as the City of Angels: sele ganosl
What is Los Angeles
200
"Yo, Adrian!" (1976)
What is Rocky
300
These two bases of power are forms of personal power
What are expert and referent
300
Chapter 12 mentions 5 different types of this, which trigger political actions
What is uncertainty
300
This type of hypothesis suggests that the more members of different groups interact, the less intergroup conflict they will experience.
What is the Contact Hypothesis
300
This is the largest city in the largest state in the U.S.: eargochna
What is Anchorage
300
"What's in the box?!" (1995)
Se7en
400
Psychological empowerment occurs when employees feel a sense of meaning, competence, impact at work, and this
What is self-determination
400
"Referring to friendship and loyalty when making a request" is this type of influential tactic
What is Personal Appeals
400
Name one of the two programmed conflict techniques mentioned in chapter 10
What are devil's advocacy and the dialectic method
400
This city is the capital of the first state to join the Union: voerd
What is Dover
400
"Tigers love pepper. They hate cinnamon." (2009)
What is The Hangover
500
Structural empowerment is based on transferring authority and responsibilities from management to employees. Chapter 12 mentions these two forms of motivation discussed in chapter 5 as some of the most common ways to structurally empower employees.
What are job design motivation and job characteristics motivation
500
Name three of the six principles of persuasion
What are: 1)Liking, 2)Reciprocity, 3)Social proof, 4)Consistency, 5)Authority, 6)Scarcity
500
Employees are more likely to speak up and present their ideas and less likely to take disagreements personally in this type of climate mentioned in chapter 10
What is a psychological safety climate
500
This city hosts the Kentucky Derby: vlile suilo
What is Louisville
500
"Carpe Diem. Seize the day boys. Make your lives extraordinary." (1989)