Challenge
What's In A Brand
HHonors
Challenge Part Deaux
The Unknown
100
What is Conversion
Booking a guest reservation
100
Tapestry
What is latest Hilton Brand
100
Double Points
What is HHonors Points and Partner Points
100
Name of System that record calls
What is Qfiniti
100
System used for Team Members to browse for answers regarding specific applications.
What is KB
200
Average Hold Time
What is Length of Time guest is on hold due to agent's talk time.
200
Waldrof Astoria
What is Historic Building Transformed
200
4 stays
What is Silver
200
Voice of Customer
What is VOC
200
Database utilized for gathering statistical data on Team Member's availability, schedule adherence, conversion, WOW, etc.
What is Connect
300
Build A Schedule
What is BAS
300
Warm Chocolate Chip Cookie
What is Doubletree
300
Loss of points for non-stay in 12 months
What is Purge
300
CMPT
What is W@Home Downtime
300
Prepare, Engage, Own, and Document
What is Five Coaching Keys
400
Name of HRCC Phone System
What is Avaya
400
Curio
What is Boutique Design
400
Combining HHonors accounts with same name
What is Merge
400
Guest Satisfaction Score
What is WOW
400
Amount to Purchase Points
What is $25.00
500
Platform for combining all HRCC Application
What is Salesforce
500
Hampton Inn Hampton Inn and Suites Homewood Suites Embassy Suites Hilton Garden Doubletree Hilton Conrad Curio HGV Tapestry Canopy Home2Suites
What is 14 Brands
500
Unposted Stays
What is Missing Stays
500
My Way
What is Preference when Gold Status is achieved.
500
Virtual Interactive Learning Tool
What is VILT
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