F&I Product Knowledge
What is the deductible on the windshield coverage?
$0!!
Which vehicles have 3rd row seating available?
Traverse, Tahoe, Suburban
Which button do you push in case of an emergency?
Red
What is the world's tallest animal whose young is known as a calf?
Giraffe
What are the three R's to overcome objections?
Respond, reassure, redirect
What three major components does powertrain warranty cover?
Engine, transmission, drivetrain
Engines available in the Silverado 1500s
2.7L, 5.3L, 6.2L, 3.0L
What is the timeframe SuperCruise is included with all vehicles that are equipped?
3 years
What is a group of cats called?
A Clowder
What is quadrant 4 of the incoming sales call
Overcoming objections
What is the average cost to replace a key fob?
$500
What trim levels in the Traverse have standard Super Cruise, Enhanced Park Assist, and Bose?
RS and High Country
How many devices can you connect to one vehicle using the Wi-Fi Hotspot feature with OnStar?
7 Devices
What type of fish mate for life?
Angelfish
Why do customers bring up price early on in the sales call?
They are guarded
On average, how much does a customer typically spend on repairs according to KBB?
$838
144.5 cu. ft.
What plan is included with all 2025 vehicles?
Basics
What animal has stripes on its skin as well as its fur?
Tiger
When you redirect, what two types of questions do you ask to get the sale back on track?
Either/or and open-ended
What is the maximum sized dent that dent and ding product will cover?
4in.
What is the certified warranty?
1 additional yr. or 12,000mi of bumper to bumper, 6 years total or 100,000 miles of powertrain.
What is the MyChevrolet app?
gives the customer ability to start, lock, and unlock their vehicle, schedule service, get diagnostics, etc.
What do you call the underside of a horse's hoof?
The frog
What are the 4 quadrants of the incoming sales call?
1. Intro and Redirect 2. Create separation 3. Close on the appointment 4. Overcome objections