Authentication & Privacy
100

What are 3 actions that the borrower can complete through the IVR?

Auth, Rev acct info (status, rates, etc), Request Def or Forb, Update CPC, Explore repayment options, request info to apply for IDR, obtain pmt addr, learn how to upload docs, hear prev yr interest, get estimated pmt amt, rev pmt history, save pmt methods, hear bal and amt due, hear about auto debit

200

What information does the IVR prompt the borrower to provide to verify their identity?

Full account # or SSN, Zip Code, Full 8-digit DOB

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