Exploring Australia
The capital of Australia.
Canberra
National Broadband Network
Provide the 5 phases of a Sales Call.
Opening
Asking
Recommending
Handling Objections
Closing
This phase is where you will finalize the sale and confirm the customer's decision.
Closing
This territory bounds that national capital of Canberra and is the centre of government.
ACT
Provide the 6 ISPs in Australia that you will be supporting.
Aussie Broadband
Dodo
Optus
Uniti Internet
Superloop
Swoop
This is the phase where you break the ice, set the tone and confirm relevance.
Opening
ACKNOWLEDGEMENT
BRIDGE
CONSULT/CLOSE
The Australian Time Zones and what is the time in Australia if it's 10:00am in Manila.
AEST - +2 (12:00NN)
ACST - +1.5 (11:30AM)
AWST - SAME TIME (10:00AM)
Give 5 factors that can affect internet speed.
Number of devices connected
Type of connection
Age of the device
House structure
Location of the modem
This phase is where you gather information and understand the customer’s needs by asking discovery questions.
Asking
What is F.A.B and it's definition?
Feature: What is it?
Advantage: What it does?
Benefits: WIIFM
Autumn: March, April, and May
Winter: June, July, and August
Spring: September, October, and November
Summer: December, January, and February
Define these three internet types:
1. Cable
2. DSL
3. Fiber
Cable internet refers to high-speed internet access delivered to your home or business via coaxial cables, the same cables used for cable television.
DSL, short for Digital Subscriber Line, is a technology that provides high-speed internet access using existing telephone lines. It uses the phone line to transmit digital data, allowing users to access the internet while still being able to make and receive calls.
DSL, short for Digital Subscriber Line, is a technology that provides high-speed internet access using existing telephone lines. It uses the phone line to transmit digital data, allowing users to access the internet while still being able to make and receive calls.
This phase is where you tailor your recommendation to match their needs.
Recommending/Recommendation
Provide the different types of questions and the definition of each.
1. Open-Ended Questions
- Invites the customer to respond freely
2. Close-Ended Questions
- To confirm specific details or guide the conversation with Yes/No or short answers
3. Qualifying Questions
- To determine if the customer is a good fit for the product or service that you offer.
4. Pain Point Questions
- To uncover frustrations with their current provider or service
5. Budget or Value Questions
- To understand their budget and show how your offer brings better value
6. Tie-down Questions
- Elicit a response from your customer to say “Yes”
States and Territory of Australia and the capital.
Western Australia: Perth
Northern Territory: Darwin
South Australia: Adelaide
Queensland: Brisbane
New South Wales: Sydney
ACT: Canberra
Victoria: Melbourne
Tasmania: Hobart
Provide 5 (five) internet connection types and the definition.
Philippines: FTTH, FTTR and DSL
Australia: FTTP, FTTN, FTTC, FTTB, HFC
This is where you address any concerns or hesitations the customer may have in a calm, understanding manner.
Handling Objections
Give an example on the different types of questioning.
1. Open-Ended Questions
“What do you mainly use the internet for—streaming, gaming, work from home?”
2. Close-Ended Questions
“Are you currently under contract?”
3. Qualifying Questions
“How many devices are usually connected in your household?”
4. Pain Point Questions
“What do you wish was better about your current service?”
5. Budget or Value Questions
“Do you feel like you're getting good value for what you’re currently paying?”
6. Tie-down Questions
“Imagine being able to work from home without worrying about slow upload speeds, right?“