AV Training
Customer Service
BLS 25-26
BRAVO and EXTRAS 25-26
Blumenthal Facts
100

This is the term and pricetype that we use when we are moving tickets out of one show and into a different show (I.E out of Beetlejuice, into Wicked)

What is SWAP?


100

A form submitted to Front of House that notifies our House Managers that a patron needs Usher assistance into or out of the building. 

What is Patron Assistance?
100

The recreation of a Monty Python classic, this musical comedy from 2005 tells a paradox tale of the legend of King Arthur.

What is Spamalot?

100

A children's musical about a mean, green, scheming machine whose heart is "two sizes too small".

What is The Grinch?

100

Blumenthal's most frequently operated Broadway venue with a capacity of 2118 seats. 

What is the Belk Theater?

200

A miscellaneous item added to the order when patron's exchange days or times of the same performance. 

What is an exchange fee?

200

Night of show ticket pick up for patrons who want physical tickets or have been pulled by security checks. 

What is Will Call?

200

The Tony Award winning show based off the 1967 S.E Hilton novel about two white American gangs, the "Greasers" and the "Socs". 

What is The Outsiders?


200

Created by the Emmy®-winning writer from “Schitt’s Creek,” this hilarious new musical flips the script on the greatest love story ever told and asks: what would happen next if Juliet didn’t end it all over Romeo?

What is &Juliet?

200

In 2012, Blumenthal launched this program to highlight local talent in schools around the Charlotte area. 

What is the Blumey Awards?

300

Discounted tickets available starting two hours before the performance with a valid student ID. 

What is student rush?
300

Complimentary tickets offered for select shows when an error is made on our end or for emergency situations.

What is Patron Satisfaction?

300

Based off the novel of the same name, this relatively new musical features the "Roarin' Twenties" as it's backdrop. 

What is the Great Gatsby?

300

A classic jukebox musical featuring songs from artists such as The Beatles, Katy Perry, and Madonna.

What is Moulin Rouge?

300

The Blumenthal theater where "The Hunger Games" was partly filmed at in 2012.

What is the Knight Theater?

400

The validated parking garage for patrons visiting the Belk, Booth, and Stage Door. 

What is Bank of America Center Garage?

400

A federal civil rights law that prohibits discrimination against people with disabilities in everyday activities. 

The Americans with Disabilities Act (ADA)
400

Dubbed as a "comedy of terrors", this new musical will make its Blumenthal Premiere in July 2026.

What is DRACULA?

400
This dazzling, Tony award winning musical was scored by the iconic Cyndi Lauper.

What is Kinky Boots?

400

Blumenthal opened this space in 2024, beginning with The Infinite: Space Explorers, as it's inaugural experience. 

What is Blume Studios?

500

A protection plan that offers patrons back the base price of their ticket in the case of a qualified emergency and approved claim form. 

What is ticket protect?

500

Our amazing Guest Relations Manager who is always happy to help you navigate any difficult patron situation :)

Who is BRIAN FREAKING ANTIN!!!!

500

Credited as the "most Tony Award nominated play of all time".

What is Stereophonic?
500

A strangely upbeat musical where the historical backdrop is WWII.  

What is the Sound of Music?

500

Blumenthal's President and CEO as of 2003.

Who is Tom Gabbard?

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