FOH
The incorrect scooping technique that needs to be corrected immediately or else the syrup from the ice starts separating and pooling.
"What are Trenches?"
The founder of Jeremiah's Italian Ice.
Who is Jeremy Litwack?
The freeze time for a Hop-Away vanilla cake base.
What is "4 hours"?
The correct general retail process of stocking food with expiration dates.
What is "FIFO, First In, First Out"?
The catering service where we scoop ice live at events.
What is "Fresh Scooping Service or Full Scooping Service"?
The required process of making a product that has P-Nutty in it.
What is "make the P-Nutty product last, red scooper stays inside the bucket, scoop INSIDE the bucket, layer-ins on top of product gets sprinkled on over the trash can (ONLY DO THIS FOR P-NUTTY PRODUCTS NEVER FOR ANY OTHER PRODUCT DO NOT WASTE LAYER-INS), wash your hands"?
The year Jeremiah's Italian Ice was founded.
What is the year 1996?
The required layout sheet of the Hop-Away freezer located on the Hop-Away binder.
What is "a planogram"?
The correct process of cleaning all of the drains in the store. Both bathrooms, hand sinks, dipper wells, mashing station, 3-compartment sink, mop sink, batch machines.
What is "pouring a couple ounces of drain cleaner/enzyme cleaner down every drain then wait 10 minutes then follow up with hot water down every drain."?
The minimum item order for prepack caterings.
What is "at least 25 items"?
The jelati build when a customer asks for "more ice cream".
What is "ice cream first on the bottom of the cup then italian ice"?
The vision statement of the company.
What is "To be the coolest frozen desert brand."?
The proper way to place the label stickers on a jelati cake product.
What is "placing a flavor sticker on each long side of the jelati cake box, adhering the lid to the cake box. There should be 2 flavor labels on each cake"?
The proper mopping technique.
What is "hot enforce/floor solution into the mop bucket, inspect mop head replace if needed, dip the mop into the solution and wring out as much of the solution OUT before mopping the floor. Change the water out often. It NEEDS to be hot"?
The location where we place all leftover Hop-Away treats (jelati cakes or oreo ice cream sandwiches) after vending.
The process to take when someone calls the store phone asking for bitcoin, money, retail gift cards, etc for whatever reason to take it outside the store or to provide sensitive info.
What is "HANG UP"?
The new core values of the year 2026.
What are "Bold, Genuine, Generous, Cool, Thoughtful, Vibrant."?
The proper way of placing label stickers on a Oreo Ice Cream sandwich variety 6-pack.
What is "placing the small Oreo Variety Pack stickers on each long side of the box (2 in total for the small stickers) adhering the lid to the cake box then the Hop-Away treats big square sticker goes on the back of the cake box covering up the jelati cake slicing instructions. The frog window NEVER gets covered"?
The only allowed type of water that can go inside the batch machine.
What is "filtered water from the hose attached to the machine and P-Nutty sanitizing water"?
The mission statement of the company.
What is "To consistently create flavorful experiences while inspiring guests and staff to live life to the coolest"?