Our Client, Our Service
Can you give me an example of the suggested greeting?
Thank you for calling ATT Protech, my name is____. May I have your first and last name please?"
(Some variation allowed)
How much is HTP? How is the customer billed?
$25/month, Billed to Account
What tools do we have to use on EVERY call?
Soluto/Twilio, Helix, Clarify, GLOW App
Finish this phrase:
Be Remarkably "_____"
Human
Rod Serling is the creator of what hit sci-fi tv show?
The Twilight Zone or The Outer Limits
When closing a call, what are we always required to offer?
The survey about the cx experience with us.
How many in home visits does a customer get with HTP?
2 per year
When offering, what steps are important to remember to ensure your offer rate is accurate?
Close GLOW app during active session.
What is the name of the ERG for Black professionals?
BEST
What is Eleanor's catch phrase in the hit tv show "The Good Place?"
"Ya basic!"
What is the O in GLOW?
Offer the Solution
What is the service fee for Playstation 5? How much for the controllers?
$99, $0
What is Clarify used for?
Verification, opening other ATT tools
Can you name the organization that helps with giving in the event of an emergency?
Compassion Forward
What female soul/R&B vocalist has the voice tone known as "Contralto?" (The lowest vocal range for women)
Sade or Toni Braxton
In HERO XR, there are a few ways to get points for "Promoting Self Service." What two apps can we offer to guarantee we get credit?
ATT Protech App and ATT Photo Storage App
No, ADH is not covered through HTP
What tool is used for activations?
OPUS
Where can we go to find out about happenings around Asurion?
Homebase
What animal's diet consists almost entirely of a food that DOES NOT provide adequate nutritional value to them?
Pandas
What are the 3 S's that align with both GLOW and HERO XR?
Serve, Solve, Sell
What failures are eligible devices covered for?
ADH(eligible mobile devices), Electrical and mechanical failures, normal wear and tear, manufacturer defects, Power Surges
(At least 3)
IN TSR, what is the final step if no other troubleshooting resolves the issue?
Create a Ticket/Network ticket
Who should you FOR SURE give an ACE recognition to before you leave tonight?
JEREMY JAMARCUS ADAM BEN
Jeremy shares a birthday with what legendary hip hop emcee?