4 letter words
CREATED WHEN LIMBS ARE AFFECTING SAFE OPERATION ON PRIMARY LINES
What is TRIM?
MY HOUSE IS ON FIRE!!!!!
What is AFIR? (call 911 for the love of (whatever deity you believe in))
What is used to verify unauthenticated account
what is NAPS?
CREATED WHEN STREET LIGHT IS OUT
What is SLOT?
Appears on a large banner is visible in the middle section.
Takes 12 months to go away from account
What is DNAC?
used to investigate missing permits or approvals.
What is PERM?
Caller states there is a wire laying in the middle of the road.
Wire Down
where you can review the 13 month credit history as well as broken Extensions and DPAs
What is Credit History?
When the electric device number in the system doesn't match with the electric device number at the location
What is CMTR?
This billing program allows customers to choose their bill due date.
What is Pick-a-date?
Created to send information to the WAM desk for account issues with MyEntergy, TEXT, or Mobile Application.
What is IWAM?
When caller reports their lights are dimming
what is VOLT?
Where you go to see what has been previously done for the customers account
What is Activities?
The date that Entergy schedules the order to be worked
What is The commit date?
Issuance of Disconnect Order
What is Dunning Level 4?
Created when the security light is out, flickering, or staying on.
What is NLOT?
Used to temporarily disconnect service when a customer expresses that an emergency/hazardous situation exists at the location.
What is TDEM?
This is what we use to start a new service.
What is New Move In?
Created to re-aim or redirect a Directional Security Light
What is DSLR?
This allows customers to pay approximately the same amount for utility service every month.
What is Level Billing?
Issued only to communicate the following:
A change in deposit amount after a company error
A change in deposit amount after a revenue class change
A change or waive in deposit due to system issue/error
What is INDP?
Issued as an emergency ticket in Outage/Emergency in MSC or SAISO.
What is INIC?
A built in co-browsing tool that allows certain CCRs to initiate a co browsing session from which they can guide customers directly through actions on myEntergy.com
What is GLANCE Tool?
Created when service diversion is suspected at the location based on information received from caller.
What is TAMS?
Do you know this?
A voluntary billing option enabled by AMI technology
What is Prepay?