Influencing
Impromtu Communication
The 3 C's
Presence
100

What would you do to push back a deadline?

Exactly!

100

What are the 4 impromtu scenarios?

1. When you can answer, but need to buy time or organize your thoughts 

2. When you can’t answer and need to pass it to someone in the room

3. When you need to delay the answer until after the interaction , meeting, etc

4. When you need to shut down the line of questioning altogether

100

Which of the 3 C's is missing? 

Our team drives our company’s mission and purpose by leveraging resources to achieve better results

compelling

100

Which of the 3 V's (verbal, vocal, and visual) can most influence the audience's feelings?

7% verbal, 38% vocal, and 55% visual

200

What would you do to convince a negative colleague?

super!

200

Scenario 1 (buy time): How do you suggest we move forward?

Yes!

200

Which of the 3 C's is missing?

So here’s the background. My team has been working with me for several years. They get along great. I enjoy working with them. We were working on a project that had many elements. We had to think about cost analysis, risk analysis, etc. Normally, we can do all of these things, but my team is overworked. They are working on 5 projects right now. They are all a priority. So we are thinking of some ideas to work around all of this. Again, my team is great, but I think we need more support.

concise

200

What are the 4 aspects of Visual Presence?

eye contact, posture, gestures, and facial expression.

300

What would you do to get out of a meeting?

perfect!

300

Scenario 2 (pass on): Can you help us on this?

lovely!

300

How would you make this better?

Our team drives our company’s mission and purpose by leveraging resources to achieve better results

love it!

300

Name one strategy to reduce fillers/hedging language

Exactly!

400

What would you do to get into a meeting?

yaaaaaaas

400

Scenario 3 (delay till after): Can you show us the most updated numbers?

that's great!

400

How can you improve this?

So here’s the background. My team has been working with me for several years. They get along great. I enjoy working with them. We were working on a project that had many elements. We had to think about cost analysis, risk analysis, etc. Normally, we can do all of these things, but my team is overworked. They are working on 5 projects right now. They are all a priority. So we are thinking of some ideas to work around all of this. Again, my team is great, but I think we need more support.

Perfection!

400

Which vocal style am I using?

good job!

500

What would you do....your choice!

I couldn't have said it better

500

Scenario 4 (shut down): Can we go back and discuss X?

Wonderful!

500

Find an email that you could improve with the 3 C's. Then rewrite it.

Good job

500

Say this sentence using your assertive, consultative, and then motivational voice: "Now is the time to act"

excellent!

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