Internet Product Knowledge
What is the internet pricing with autopay?
($55, $65, $80)
Non - DM
Create relationship, try and find issue, create Stopback and throw attention grabbers in with them before you leave. (Don't disregard them, show them they have value and they will be on your side.)
What are the 3 Pillars of Management?
Recruiting, Training, Setting the Pace
How much extra is it per cable box and how long do they pay for it?
$10 dollars a month for the first year. Then the cable box is paid off!
What is the maximum trade in credit toward a new device?
$1000
Which types of people are we recommending each package?
300 - Smaller families, elderly, people who barely use the internet.
500 - Average families, people who use internet daily but not for everything.
GIG - People who work from home, gamers, and have bigger homes.
Elderly
Talk slow and treat them like your grandparents, if they have an issue keep it as simple as possible and genuine. This will allow them to trust you as they can read when you are genuine.
What are the 4 main attributes we look for a new start?
Attitude, Work Ethic, Student Mentality, Leadership
How many shows and movies are available in the choice DVR library?
(40,000)
What is the price of two lines on the Unlimited Starter?
$120
A customer qualifies for ACP and already has cellphones with us, how much is the gig for them?
GIG = $60 dollars but they will also get $30 off their cellphone line!
Chatty Cathy
Maintain control of the conversation, stay with the convo until it becomes too off track. If you are not able to get back on track its best to leave.
What is the type of corporation your become when reaching Branch Manager?
S- Corp
What is the Veterans Discount?
25%
How do you upsell the gig?
Free 2 months, guaranteed to get better router, no contracts so they are never locked in.
Tech Guy
You are the expert. They think they are in control so allow them to lead the convo until it gets off track. STEP 8
When and what should you text your new start, each time?
1 hr after interview - Congratulations on getting the job this also gives them a point of contact for the business.
2 days before orientation - create relationship, going over orientation schedule, maintaining good contact with new start
Day before first day in field - Ask about orientation, tell them what they need to bring (step 3) and get them excited.
What are the benefits of having a cable box? Give at least 3 examples!
Better quality, voice remote, bluetooth capabilities, gaming console, more selection, connects with google home, all streaming apps in 1 place)
What are two advantages to Unlimited Premium compared to Unlimited Starter?
100 GB of premium data and 30 GB of hotspot
What is the install process like for a 1 gig burial install?
They bury the line with a ditch wich, bury the line 6 inches down and then drill a hole the size of a dime in your house to connect the fiber directly into router.
Mirage
Gives all the buying signs but won't pull the trigger. Main thing is to build value in yourself, the product makes sense now you just gotta relate with them. More value built in self allows for them to realize they should switch.
What are the requirements to become assistant director?
4 1st gen leaders
2 2nd gen leaders
4 orientation classes a month
2nd round retention 75% or better
Learn onboarding, P&L
$12k direct deposit 4 weeks straight
Name the TV Packages and pricing after taxes?
Entertainment - $80
Choice - $113.98
Ultimate - $138.98
Premier - $183.98
What is the price for two lines on Unlimited Starter and two lines on Unlimited Premium?
$170