Rotella
What does RGT stand for?
Rotella Gas Truck
When do we top off brake fluid?
Never
Where do you find OEM recommendations for a Spark Plug Service (1) ?
ESM-S
Manufacturer Recommendations in Service Review
Is the team lead permitted to check tread depth and perform a visual brake inspection?
Yes
When is your first opportunity to ask the customer about a tire rotation and what do you ask them?
During the Welcome process
Did you have your tires rotated with your last oil change?
When should you recommend to the customer Rotella Gas Truck motor oil (2)?
Drives a Gas truck or SUV
Not currently using Pennzoil Platinum
When you test brake fluid with a test strip what are you testing for?
Copper content
What 2 additional services might be provided with a Spark Plug replacement?
Replace Wires
Valve Cover Gasket
What is the proper greet at the vehicle?
Welcome to Jiffy Lube, my name is_____. How may I help you today?
Customer responds "I'm here for an oil change"
CSA responds: We can take care of that for you today.
CSA Asks: Did you have your tires rotated last time your oil was changed? It is recommended that you have your tires rotated every 5000-8000 miles. It includes are free brake inspection.
What 2 J-Team members perform a tire rotations?
UBT
CT
Name the 3 viscosity grades of Rotella Gas Truck that are available?
5W20
5W30
0W20
What OEM recommends exchanging brake fluid on a regular basis?
Nissan
Is it required to test drive a vehicle before a Spark Plug service?
No, but it is recommend as a best practice.
How long should it take to complete section 1 of the ROC (Exterior/Safety)?
60 seconds
What are the duties of the UBT during the tire rotation?
Inspect the tires for wear or damage
Complete Brake Inspection
Hang each tire and install at least 1 lug nut
Final QI & torque on each of the lug nuts
Under what driving conditions would you recommend Rotella Gas Truck (4)?
Heavy Hauling or Towing
Extreme Temperatures
Stop and Go Driving
Rugged Terrain
Where can you find the proper sequence to bleed the brake system?
ALLDATA
What is Allied Lubes goal for Spark Plug Services?
2 Services per day
True or false: UBT can leave the vehicle to assist with a customer greet or concern?
FALSE!
What tools are needed to perform a Tire Rotation in a Multicare store, name 5?
Lift & Components
Impact Wrench & socket
Brake Rainbow gauge
Torque Stick/Extension
Torque wrench
True or False: Rotella Gas Truck meets the GM dexos2 requirement and Ford WSS-M2C947-81?
False
What is required by Jiffy Lube before performing a Brake Fluid Exchange (5)?
Pre-test Drive
Remove the tires
Complete Visual Brake Inspection
Ensure all bleeder screws can be easily loosened
Mark current brake fluid level
You do not have to gap plugs because they are pre-gapped.
False
What is the proper process for completing a QI after the System Sealed Call (7)?
Engine off
Reset Oil Indicator Light*
Verify Oil level
Send in the Invoice
Call for LB QI
Show dip stick to LB
Observe LB QI while on your hands and knees
What other services can you inform a customer about once you have removed the tires during a rotation, name 5?
Brakes
Tire repair
Tire sales
Shocks & Struts
Alignment /Check
Sway bar links
Clean & Adjust on Drum Brakes