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1. Name the 3 types of the most common Tread Designs
Symmetrical, Asymmetrical & Directional
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7. JLU uses a systemic approach to learning and performance that is consistent throughout the training process. There are four (4) components, what are they?
- Computer Based Training (CBT)
- On-the-Job Training
- Daily Training Observation Guides
- Proficiencies
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13. Following a 12V battery replacement, why may a battery reset be required?
The PCM controlled charging rate needs to be reset to recognize the new battery.
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19. What percent of vehicles being serviced by Jiffy Lube need tires?
Industry average is 25%
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25. What is the purpose of marking caliper fasteners with a paint pen during a brake service?
It is a visual indicator to indicate that the caliper fasteners have been torqued to specification.
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31. What are the deadlines for franchisees to submit their Local Advertising Expenditure?
15 days past the end of Q1 and Q3
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2. A Jiffy Lube service center is required to open for business at a minimum how many days a week and how many hours?
6 days a week & 59 hours per week
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8. With the use of dip stick oil evacuation, the minimum standard of crankcase oil evacuation is?
90%
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14. How does under inflation impact tread wear on a tire?
Under inflation results in outer edge tire wear
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20. For a Pacesetter franchisee, what percentage of their Adjusted Net Sales should be spent on Local Advertising?
2.5%
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26. Based on our training in JLU, how many people inspect the engine oil level after a Jiffy Lube Signature Service is completed, and who are they?
Two, first the upper bay and then the lower bay.
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32. Under the Advance Specialist Section, how many days should a person administering a proficiency exam be proficient on a service prior to signing off on proficiency exam?
The person who is administering the proficiency exam should have been proficient for a period a minimum of 60 days
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3. What are the requirements for Advanced Specialists for the JLMC services being offered at the service center?
At least 25% of service center employees with 365 days of service must be certified as Advanced Specialists and there has to be a minimum of 2 employees.
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9. At what tread depth do the tread wear bars appear?
Tire are consider WORN OUT when the grooves wear down to 2/32s of an inch depth
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15. Name 2 of 3 current accepted brake fluid testing methods?
Electronic conductivity testers
Copper test strips
Boiling point analyzer
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21. During a disc brake service, what are the four QI checks that need to be performed prior to installing the wheel/tire?
- Caliper is able to slide
- Rotor is able to rotate freely
- Caliper fasteners torqued to specifications
- All tools removed
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27. What financial statements are franchisees required to submit?
Annual, Quarterly and Local Advertising Expenditure
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33. What are the current accepted Radiator fluid testing methods?
- Refractometers
- Test strips
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4. What additional PPE is required for 12-volt battery cleaning/replacement?
Safety googles or face shield, Apron, Chemical resistant gloves
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10. Per JLU CBTs - Who performs the tire rotation during a Signature Service?
The Upper Bay and the Courtesy tech
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16. What are the three ways to qualify as a Jiffy Lube Muticare Master Technician?
ASE Master Certified Technician, Alternative Certification, Assessment from a JLMCMT Evaluator
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22. Color coding is used to properly record a part, fluid or system’s condition on the Vehicle Inspection / eROC. What are the colors and what do they represent?
- Green: good condition
- Yellow: needs to be serviced soon
- Red: needs immediate attention
- Purple: was not or cannot be checked
- Black: not equipped
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28. Name 5 of the 9 approved services for EV’s?
- Safety Inspection/top off washer fluid
- Tire Rotation, Replacement, and Repair
- Brake Inspection
- Brake Fluid Exchange (JLMC stores only)
- Windshield Wiper Replacement
- Cabin Air Filter Replacement
- 12 Volt Battery Cleaning
- 12 Volt Battery Replacement
- Key FOB Battery Replacement
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34. How many characters in a D.O.T. code?
11 or 12 characters
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5. In the STAR Audit, there are three sections covered that determine an average Total Score. For assurance purposes, what is monitored and what is the required score?
Compliance Section only, 100%
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11. What is the purpose of recording the brake fluid level in the master cylinder reservoir prior to performing a brake fluid replacement service?
So that the level can set to this level following the service.
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17. What is the recommendation for a customer to return to Jiffy lube to have their tires re-torqued any time the wheels are removed?
We recommend a customer to return to Jiffy Lube within 50 - 100 miles of driving and Jiffy Lube will re-torque the lug nuts/bolts free of charge.
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23. All Service Center Managers and Assistant Service Managers are required to be certified in all training courses within the Management Training curriculum within how many months of becoming a manager?
Within six (6) months of becoming a manager or Assistant Manager.
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29. To launch Jiffy Lube Multicare there are specific requirements for franchise agreement addendum execution, operational preparedness and store branding for both pre and post store deployment. What are the 5 stage gates?
Gate 1: Jiffy Lube Multicare franchise agreement addendum execution
Gate 2: Equipment Installation
Gate 3: JLU Training Certification
Gate 4: Service center activation
Gate 5: Jiffy Lube Multicare branding and signage updates
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35. When is the Service review is performed?
After the vehicle inspection (eROC) is completed
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6. What is a Rainbow Gauge?
A tool used to measure brake lining thickness
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12. Who is responsible to perform a quality inspection for the courtesies and when?
Upper bay while conducting the pressure check.
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18. What are the required JLMC services?
Brake replacement, Brake fluid exchange, CV axle replacement, Spark plug replacement and Battery testing and replacement
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24. What does 98T mean on this tire wall?
98 is the load index and T is the Speed Index
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30. When does JLI recommend new tires?
RED: 2/32’s or less tread depth
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36. Engine oil top off, is with in how many miles after service and what is the maximum amount of oil?
3000 miles and up 2 quarts