Acronyms
POD
What is Proof of Delivery?
This site gives us the most detailed information about routes, shipments and their drivers from any date and any filter.
What is the Dispatch App?
This is where you leave notes regarding a route/driver.
What is an assignment note?
These markets consists of the Northwest Region.
What is SFO, SMF, SEA and PDX?
This site is where we take inbound calls, make outbound call and transfer calls.
What is ZendeskTalk?
IC
What is Independent Contractor?
This tab is where all in-app communication with all drivers occur.
What is Messenger?
This is where you leave notes for a specific stop/package.
What is a shipment note?
These markets consists of the Southwest Region.
What is LAX, SDLAX, LAS, and PHX?
You always do this at the end of EVERY call.
What is setting a disposition?
DSP
What is a Delivery Service Provider?
We route scan these sections.
What is Inactive, and At Risk?
This is the priority list for Dispatch duties.
What is
1. Calls
2. Messenger
3. Slack
4. Route Scans
These markets consists of the Central Region.
What is DFW, HOU, AUS, DTW, CHI and MKE?
This client group is for specialty dispatchers only and require more attentiveness.
What are Specialty Clients?
SOP
What is a Standard Operating Procedure?
We assist them with operational support such as monitoring the ticketing system or getting ETAs/updates from drivers.
Who is the warehouse/OB/transportation team?
Explain the difference between missing by IB and missing by OB.
Missing by IB: Never received from vendor
Missing by OB: Warehouse lost it
These markets consist of the Southeast Region.
What is IAD, BWI, ATL, ORF, and RIC?
This client group is for customer service reps.
What is Next Day Clients?
OOCC
What is Out Of Cold Chain?
An imaginary fence around a pin. Its purpose is to prevent drivers from delivering outside of the fence/misdelivering.
What is a GeoFence?
We send drivers this email when they inquire about their account, Branch payments, or any onboarding questions (background checks, tax questions)
What is drivers@gojitsu.com?
These markets consists of the Northeast Region.
What is JFK, EWR, PHL, HPN and HVN?
You must say this greeting in the beginning of every call.
Hello, thank you for calling Jitsu. This call is being monitored and recorded for quality and training purposes, my name is ____. How can I help you?