Bad gender code
If 1 is male. What is 2?
Female
DME stands for.
Durable Medical Equipment
How many different relationship codes are there?
What is 4
Under the patient maintenance screen you find the submitted information is correct. Your next step is.
Contact TP and troubleshoot rejection.
If the Gender Code is incorrect in putty what do you do?
Have Pharmacy Change it in Connexus
When there is a missing or invalid patient first/last name in the Third Party Segment and the sig is not quantifiable what must you do?
Advise Store prescriber will need to update prescription.
What is relationship code 1.
Cardholder
When the DOB on file with plan doesn't match the connexus
Confirm patients Connexus profile info is correct.
If you have done everything in the KB article and still no resolution you must.
Contact TP
On a third party call if the patients name is spelled out completely you must what?
Make sure the name is spelled correctly
How do you find out what relationship code the patient is.
Ask the Store.
If there is a date in the insurance DOB it can cause.
The Claim to reject
Male
If patient is not a twin you must.
Contact TP
Under what segment in putty does the person code have to match the patient code.
Insurance segment.
What issue type must you select when receiving a Bad incorrect patient DOB.
TP Segment Enroll/Missing plan.