UHC Values
Each year, UnitedHealthcare recognizes remarkable team members who make a difference for our members, providers, customers and their colleagues they are known as
Service Heroes
Where do you go to review daily updates for provider servicing 2024.
TOTD
Where can you find the provider group email
Under the TTL
Payee is also known as a DBA in Skygen True or False
True
False should be set under Group
what are ways to recognize and celebrate our colleagues who bring our mission and values to life.
Send a Bravo :)
Termination requests that were not requested by Network Development need to be reviewed by ? until further notice in the following states and networks: NY, NJ, FL with DMOHP or FFSHP networks. Chatter her on the case.
This team is an outreach team whose purpose is to validate demographics data for directly contracted, non-DSO access points.
PVO Team
Per work direction we check Skygen once a day True or False
False Twice a day
Provider Group ID should match SF and Facets
True
where can you find information regarding UHC values
Sparq
Tier 2 and Tier 3 Servicing Representatives are required to make at least three initial attempts, to reach an office to verify the SR request before closing the ticket with the “nonresponsive” SR subtype.
Documentation and Outreach Requirements for All Ticket Types and PVO Requests
Where can you find the leased full files and ATC files in SF.
Roster Auto Load Processing
What can we use to identify which government networks are loaded into Skygen and identify important details or requirements about each network
Government Tool Kit
Networks tab
What is UHC's Mission
Helping people live healthier live and helping make the health systems work better for everyone.
There are 3 Leased Partners with no log which one's are they?
Guardian, COAM, Solstice
Where do you go to add a OOO reply in SF
SF under your profile
Skygen Manual Updates (sharepoint.com)
how long should you wait for feed to go thought facets
48-72hrs
what are UHC culture values
Integrity, Inclusion, Innovation, Compassion, Relationships, Performance
If you get push back from the leased provider and need to add the concern to the NAIL who do you reach out to.
Tier 3 can add to the Need Additional Information Log.
Chatter
FFS128 Feeds to Skygen
what do you create for a mismatch
SF Admin Case