Departments
This team handles online one man orders
CAB
Where we would leave our call logs
Connex
The amount of days to return an unwanted item
35
£3.50
Collect Plus
First Branch Controlled by John Spedan Lewis
Peter Jones
OSO
Omni Supplier Orders
This system is used for Branch orders
CSS
You can apply this instead of refunding/replacing a damaged item
Product/Damage Allowance
£4.50
The outsourcer handling JLTS
SITEL
This team would be able to handle a two man delivery within 24 hours
CDR
CSS
When the item is damaged beyond economic repair it would be
Write-off
£19.95
Next Day (2-man)
The product has a cosmetic blemish, but can still function - what would this be classed as
This team would handle items such as a crib
FA
Connex - Customer Communications
If the item has been damaged in transit but we would still like the item returned to us, and the customer would like a replacement
Exchange - Immediate
£9.95
Evening Same Day
You can use these on the website to find out about products
Buying Guides
CSD
This is where we would go to see if there is more stock coming in
Insight
You would perform this if an item has been recently delivered and the customer forgot to add a service
Service Only
£29.95
The charge for returning a large unwanted item
You can come here to find out if a supplier offers a service on delivery
KnowNow - Large Electrical Supplier Listing