Desk Policy
Desk Procedure #1
Desk Procedure #2
Emergency
Miscellaneous
100
True or False: As a DA, you may only swap/ trade desk shifts, you can never give them up, including mail and packages.
False; you may give up or trade both desk and mail and packages shifts with any DA on campus that is hired through HRE.
100
Multiple Choice: How should you answer the JMAC telephone, should it ever ring?
A. "Hello, this is the University of Denver, how may I help you? B. "Hello, JMAC Front Desk Assistant. This is (your name). How may I help you? C. "Yo, wassup. How can I service you? D. "Hello, this is the JMAC DA. Please tell me a little bit about yourself...
100
When can you step into the DM's, Cesar's, office?
Only if emergency calls for DA to grab supplies or when you have a meeting/ appointment/ question.
100
What contact and number do you reach in case of a severely intoxicated resident?
Campus Safety Emergency (303-871-3000) or 911 Then AOC (720-626-8019) Then RA on Duty (720-626-3887)
100
Red, the color
What is the them of the JMAC desk for the 2013-14 academic school year?
200
What is the rule on wardrobe/ attire as a DA at the desk?
Pajamas are never allowed. Water shoes and slippers are never allowed. Chacos, flip flops and sandals are allowed. Basketball shorts, tank tops, sweats and other relaxing clothing is allowed.
200
What is the proper procedure for the several steps you must complete when your desk shift first starts?
Put on DA Nametag Put on DA nameplate Initial weekly schedule next to your shift Complete task according to your shift Log onto JMAC Google Site Follow Shift To-Do steps
200
What is the proper procedure for recording a resident's damage to JMAC's equipment?
1. Inform resident he/ she will be charged at the end of year. 2. Log information in damages tab in Google Sites.
200
What is the proper procedure for when a fire alarm goes off?
1. Grab Fire evacuation checklist 2. Call Campus Safety Emergency (x13000) 3. Call AOC 4. Fill out Evacuation Checklist 5. Assign duties to RAs and DAs as they walk by desk. 6. Evacuate building only when asked by AOC or fire marshal
200
Where is JMAC's ADM & DM, Jess and Cesar, from?
Fort Collins and Northern Denver
300
What is the University of Denver's Division of Student Life's policy on guests/ visitors?
Guests may stay up to 48 hours. Guests or resident must be willing to check in guest at the desk. DA must check in and log guest in Google sites and take a form of valid identification.
300
What do you do when resident wants to check out a game, movie or equipment from us?
1. Take resident's ID 2. Log resident's information into proper Google Site tab 3. Place ID in proper clipboard 4. Give resident movie, game, or equipment
300
What is the proper procedure for ordering keys for residents who have lost they're room key?
1. If DA is notified, make note and inform DM through email. 2. DM will request recore and he will place the status of the key under the incoming keys tab in Google Sites.
300
What is the proper procedure for bomb threats?
1. Ask questions and receive as much info as possible through person on the phone? 2. Listen carefully and take notes. 3. Inform other DAs or RAs to call campus safety while still attending person on the phone. 4. Fill out orange bomb threat sheet in emergency binder and put it in the desk log.
300
What is JMAC's mailing address? Name one more residence hall's address?
JMAC- 1901 East Illif Ave. Denver, CO 80210 Nelson- 2222 S. High St Denver, Co 80210 Nagel- 2194 S. High St Denver, CO 80210 Halls- 1870 S. High St Denver, CO 80210 Towers- 1770 S Williams St Denver, CO 80210
400
What is the proper procedure of logging in packages?
1. Write number and letter on package, two/ three sides. 2. Fill out package slip according to package info. 3. Grab package slip and record package slip according to package number, address, resident info, etc. 4. Place package in proper shelf, according to size. 5. Place package slip in resident's mailbox.
400
When should mail and packages be completed by? What are the consequences if they're not completed by this time?
By 6pm Mountain Standard Time from Monday- Saturday. Documentation is first step. if it is a continuing process or pattern is visible, termination of employment is possible.
400
When can a DA leave the desk? Can the DA, if he/ she is an RA, work the desk and be on RA duty on the same night?
The DA can never leave the desk, unless safety is at issue, both for DA and resident in front of desk. No, NEVER!
400
What in doubt, you do call in case of any type of emergency?
Campus Safety or AOC
400
As a team, name every JMAC HRE staff member's first name?
Dennis Jackson Hannah Mixdorf Katie Chew Hsing Tseng Rainer Keeffe Kristen Powell Ben Galbreath Gabrielle Healy Nathanial Gallo Danny Zimny-Schmitt Aleeya Wilson Katie Cahill Jaser Alsharhan Dana Kiel Katie Gentry Rachel Wegener Emily Wittenberg Arik Stewart Alexander Shefrin Mariah Foley Travis Campbell Cam Welch Elise Cimino Sophie Poppie Youval Yadlin Jessica Davidson Cesar Soto
500
What are Cesar's four expectations, as a staff, from Friday, August 23rd, Desk Day #1?
1. Respect 2. Accountability 3. Feedback 4. Professionalism
500
True or False: When working an afternoon shift that could and does overlap with mail and packages, you can work both the desk and mail and packages? When on duty as an RA, you can work either the 7am-9am shift or the 7pm-9pm shift?
False and False- that would be double dipping and is no bueno!
500
What is the proper procedure for a lock down incident?
1. Call Campus Safety Emergency and 9-1-1. 2. Move to location within building with lockable doors. 3. Hide and be quiet? 4. Do not exit building when fire alarm sounds. 5. Campus Safety or AOC will notify you when it is safe to resume normal activities.
500
If you have to use the restroom and you are the only DA behind the desk, who must cover the time that you are not at the desk?
RA on Duty
500
What are HRE's four values? Give one example per value on ways that it can be implemented at the desk this year.
1. Diversity 2. Sustainability 3. Student Development 4. Staff Development
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