E-Mail
JMUAD
IT Departments
HelpDesk Survival
Macintosh
100
The address that users should forward phishing/spam messages to (as attachments).
What is abuse@jmu.edu
100
This is what A.D. stands for in JMUAD.
What is Active Directory?
100
This department deals with hardware issues exclusively.
What is PC Services?
100
When checking for information about an SPSS license on a JMU computer, should you check Self Help or call an analyst first?
What is 'check Self Help'?
100
True or False: Mac OS's require a license key to be entered when upgrading, from 10.5 (Leopard) to 10.6 (Snow Leopard).
What is FALSE - no product key is required.
200
The frequency at which Exchange and Live passwords expire (assuming the user configured their Live to expire).
What are 90 days (with e-id password) and 72 days?
200
TRUE OR FALSE: When I adjust desktop icons, bookmarks, wallpaper, etc. while logged in on my JMUAD profile, these changes will be reflected on every machine I log in from.
What is FALSE?
200
This workgroup deals with internet connectivity on campus, and student virus removal.
What is CampusNet?
200
This is the name of the button on the Remedy home page that shows you how many hours you've worked for pay reporting.
What is 'Computing Support Payroll'?
200
This is how one finds out what version of OS X they are using.
What is Apple logo -> About This Mac.
300
One of the biggest functionality upgrade that Outlook 2010 is capable of doing that 2007 cannot (Hint: pertains more to student employees that Faculty/Staff).
What is the ability to add multiple Exchange accounts in one user profile, such as Exchange and Live with full contact/calendar capabilities for each.
300
A user's JMUAD password/profile will be cached for this number of days after it has logged in successfully on campus. Useful to know for those working with their JMU laptops from home.
What is 30 days?
300
This workgroup sets up JMU owned equipment like printers and computers.
What is Desktop Services?
300
Name the 4 tenets of our FISH philosophy!
Be There, Make Their Day, Choose Your Attitude, PLAY.
300
Startup/Slowness issues? These are the two main troubleshooting steps. Double Dip: How does one complete either of these steps?
What are repairing disk permissions, and zapping the PRAM. Double Dip: Hold down CMD(Apple)-OPTION-P-R immediately at startup, wait for 4 chimes. Disk Utililty --> Repair Permissions
400
The overseer of a Departmental Mailbox, has rights to perform any and all actions.
Who is the Owner (when granted full access by Systems)?
400
One benefit of JMUAD is that analysts, Celia, Ben, and Elizabeth are able to reset what type of passwords remotely (no more XDTS)?
What are Admin account passwords, or 'X' account passwords?
400
Novell/AD/E-Mail management is handled by this workgroup.
What is Systems?
400
How you would explain to an off campus customer for why we are unable to examine their machine for a virus issue.
Dell/Apple warranties cover only hardware issues for computers still under warranty. On-campus and off-campus students both receive the same Hardware Warranty Repair service. However, on-campus students also receive additional hands-on services, such as assistance with virus removal, in order to ensure they safely connect to the JMU on-campus computing network.
400
This file system format is compatible for writing files under 4GB between Mac and Windows on portable storage devices.
What is FAT32?
500
The server addresses for IMAP/SMTP configuration of student's Live accounts and Staff/Faculty Exchange mail Then give the necessary port numbers.
What is exchange.jmu.edu and pod51004.outlook.com? IMAP: 993 SMTP: 587
500
TRUE OR FALSE? After multiple bad login attempts to OWA, the account lock-out will be reflected on their Active Directory account information in Accounts Portal?
What is TRUE?
500
Name 4 of the 5 heads of these departments: PC Services, CampusNet, Desktop Services, Systems, Security Engineering.
PC Services: Richie Testa CampusNet: John Alger Desktop Services: Beckie Helmick Systems: Greg Gum Security Engineering: Gary Flynn
500
Name 5 of the 10 actions that can earn you a Group II demerit, potentially resulting in immediate dismissal.
* Failure to report to work as scheduled without proper notice * Absence in excess of three days without proper authorization or satisfactory reason (written doctor’s notice required) * Threatening, coercing, or abusing a customer or employee * Use of alcohol or any other unlawful use of a controlled substance while on the job * Sleeping while on duty * Theft or unauthorized removal of State Records, State Property, or another person's property * Falsifying records, including but not limited to payroll records * Acts of physical violence or fighting * Unauthorized possession or use of firearms, dangerous weapons, or explosives * Willfully or negligently damaging or defacing State records, State property or other person's property
500
The 'Preferences' folder contains files of what file extension for every application on the Operating System.
What is '.plist'. (User - Library - Preferences)
M
e
n
u