Money-in
Money-Out
Money management
Misc.
100

Ppt from 640002 was Auto-enrolled in the plan. They want to opt out of auto enrollment but see a contribution already posted into the account. Will they be able to request a refund? Where did you find this info? 

 Where is KM's PAAG Section. 


Refund of Auto Enroll Contributions: No 

100

State of MI ppt calls in to process a 100% Lump sum withdrawal. They ask you if there are any fees for withdrawal. 

What do you tell ppt and where do you find this info?

Where is the St of MI Terminations article. 

  • Fee: $75
100

Ppt from 350001 called in to move 150,000 out of stable value fund and transfer it to Large Company Growth Stock Option. 

Can ppt do this and where did you find this info? 

where is St of Oregon Money management article?


All funds
Participants are not permitted to transfer more than $100,000 out of each individual fund per business day.  

100

ppt calls in from plan 640002. They want to know why it shows a balance in 401k but vested balance shows $0.00. Why is it showing a zero balance in vested balance. 

Where do you find this information? 

where is the Michigan Vesting/Forfeitures 640002 article.

200

Plan 454550 active member calls in and wants to know if they can increase their contributions. Where do you find this information?

where is the INPRS - Participant Contributions

Members can elect to make additional after-tax contributions if permitted by their employer. Members should complete the Voluntary Post-Tax Contributions to Annuity Savings Account form and submit it to their employer. The form is located on the INPRS website under Forms, Manage Your Account.

200

Ppt from city of LA calls in to process an in-service 59.5 withdrawal. They are active EE. What do you tell them and where did you get this info?

where is the City of LA- Withdrawal article? 

200

Ppt from St of MI 640002 called to inquiry why she is having trouble moving her funds into three different target retirement date funds. She wants 50% in the 2035 fund, 25% into the 2040, and 25% invested in the 2045 fund. 

Why is ppt having issues and where did you find that? 

where is the Michigan Money Management 2 article.

Participants are not allowed to invest in more than two (2) Target Retirement Date funds at one time.

200

State of MI 640002 calls in to process RMD. They ask if any fee is applicable for this transaction. What do you tell the participant?

Where is the St. of MI terminations 1 2 article.

Fees
Distribution fees do not apply towards installments, participants over age 70, Required Minimum Distributions, distributions under $100 (based on the market value of the account), and automated payouts (for residuals and de minimus withdrawals).

300
State of MI 640002 calls in and wants to know his employer matches for his plan. Where do you find this information?

where is Michigan Employer Contributions 640001 640002. 


300

Ppt from 350001 Oregon wants to take out her 457 funds but notices we still show her as an active employee. What are the next steps ppts needs to take and where did you find this info? 

where is the State of Oregon Terminations 350001 article. 

Initial Termination Distribution Request:
If there is no termination date on file (even if less than 30 days have passed) the participant may complete the Distribution Request Form (included in the OSGP Distribution Booklet) in order to have their termination date updated and verified. The Distribution Request Form is also available under the FORMS LIBRARY on growyourtomorrow.com.

300

City of LA ppt calls in and asks to move funds into their SDBA account. you only see SDBA account in psr but can't distinguish if it's a Traditional or Roth SDBA. Where can you find that information? 

Where is the City of LA- SDBO Article. 

Please note OMNI Fields:

  • OMNI Pre-Tax SDBA Account Number is located in DE595.
  • Roth SDBA Account Number is located in DE735.
300

454551 Member's relative calls in to report the passing of member. They were receiving pension benefits and want to stop payments and see what steps they need to take. Which article would you use in this case? 

What is the INPRS- Beneficiary payout article


400
City of LA active ppt wants to set up a one-time contribution and wants to know how to do this. Where do you get this information?

Where is the City of LA- Participant contributions article? 

  • One-Time Contribution - The amount selected will be deducted from the participant's paycheck on the selected effective date. The contribution rate will then return to the contribution rate on file.
400
PPT under 59.5 from city of Milwaukee calls in to submit a withdrawal. they want to take from the source that has no early withdrawal penalty. Which source do you select in PSR and where did you find this information.

Where is the Milwaukee terminations article. 


  • Non-Roth Partial Term withdrawals will pull from Source A (EE Pre-Tax) which is not subject to penalty in a 457 plan
  • Non-Roth Partial Qual withdrawals will pull from Source R (Rollover from qualified plan), this may be subject to penalty if the rollover source did not originate from another 457 plan
400

PPT from LAUSD calls and wants to know why it won't allow her to move her funds from Voya fixed account fund to her SDBA account. 

What do you tell ppt and how did you get that info? 

Where is the LAUSD Money Management article. 

Equity WASH: Moneys from the Voya Fixed Account 457/401 II (fund 01) must be transferred into one of the other core funds for at least 90 days before it can be transferred into the Self-Directed Brokerage Account (fund 70).

400

Ppt from LAUSD plan calls in and wants to know the expense ratio for fund PIMCO Total Return Institutional Class. 

Where do you find this information?

Where is the LAUSD Investment Options job aid. 

PIMCO Total Return Institutional:  0.46%

500

Ppt from plan 450260 calls to inquiry why he's not able to update his contributions online. What do you tell the ppt and where did you get this info? 

Where is the Calpers Participant contributions article? 

Changes are made directly through the individual employer and take effect in the month following the month in which the change was made.
Media: Form (Participant Change Authorization Form)

500

454550 Member already receiving pension benefits has multiple sources in their account and they are considering rolling their funds into separate IRAs, how would you move forward with assisting this member and where would you find the information?

Answer: What is the RAC article 

Open a research request for plan administration

  • Please use task description: DISTRIBRES
  • Please include “Attn: to Adria Campbell/ Sara Stewart: Request for post-86 funds paid to member
  • NOTE: If the application is already in processing status, member needs to wait for it to complete processing before they request a split check (post-86 monies). 

The steps after opening the research request are listed below:

  1. Plan Administration (PA) Team receives the task:
    • PA team will update the status (ITR Flag) so the transaction can be completed in PSR Connect or PWEB
    • PA team will open a Callback task (which will be completed in approximately 3-5 business days)
  2. Callback Team will inform member to complete the transaction in PWEB or call Voya
    • If member completes the transaction on PWEB, no additional action needed
    • If member calls Voya, CSA will complete the transaction in PSR Connect
500

Ppt from 400276 pension2 wants to opt of the Easy Choice Portfolio. They want to move all their funds and future funds to stable value fund. Where do you find this information to help ppt? 

Where is the Calstrs Money Management article. 

  • If a participant's balances are currently invested in an Easy Choice Model Portfolio and the participant makes an independent investment election change, fund transfer or reallocation their account will no longer be considered part of the Asset Allocation Model Portfolio.
500

454550 If a member calls in to update ach info for their pension benefits. How long does that take to go into effect? where do you get this info? 

What is the INPRS- PenPay job aid 

Ach info Must be submitted no later than 15 days prior to the next pay date.

M
e
n
u