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100

Your manager says, “Can you stock aisle 5 after your break?” but you didn’t understand what they meant. What could you say?

  • “Can you explain that again?”
  • “Can you show me where aisle 5 is?”
  • “I just want to make sure I understand.”
100

A customer asks where an item is, but you don’t know. What should you say?

  • “I’m not sure, but I can find someone who knows.”
  • “Let me check.”
100

You finish your work but don’t know what to do next. What could you say to your manager?

“I finished my task. What should I work on next?”

100

A customer is upset because something scanned at the wrong price. What should you do?

  • Stay calm
  • Get a manager or cashier for help
  • Say, “Let me get someone who can help.”
100

You accidentally make a mistake while stocking shelves. What is a good thing to say?

“I made a mistake. How can I fix it?”

200

A coworker gives you directions too quickly. What could you say?

  • “Can you slow down?”
  • “Can you repeat that?”
200

You’re not sure if you are supposed to clock in yet. What should you do?

  • Ask a supervisor
  • “What time should I clock in?”
200

You need help lifting something heavy. What should you say?

“Can someone help me with this?”

200

A customer starts talking about something unrelated for a long time, but you need to get back to work. What could you say politely?

“Nice talking with you, I need to get back to work.”

200

Your manager changes your schedule and you feel confused. What should you do?

  • Ask questions
  • Repeat back the information
  • Write it down
300

You have an appointment and need to check in at the front desk. What might you say?

“Hi, I have an appointment for (your name).”

300

You need help finding something in a store. What could you say?

“Excuse me, can you help me find ___?”

300

You miss a phone call from work. What should you do?

  • Listen to voicemail
  • Call back politely
300

You are running late to work. What should you do?

  • Contact work
  • Let them know as soon as possible
300

Someone gives you instructions with many steps and you forget them. What can you do?

  • Ask them to repeat
  • Write it down
  • Ask for one step at a time
400

You disagree with someone at work. What is a respectful way to handle it?

  • Stay calm
  • Talk respectfully
  • Ask for help if needed
400

You don’t understand a joke someone made. What could you do?

  • Ask what they mean
  • Ignore it and move on
  • Ask someone you trust later
400

You need to ask for help but feel nervous. Why is it still okay to ask?

  • Everyone needs help sometimes
  • Asking questions helps avoid mistakes
400

You are overwhelmed and need a short break. What could you say?

  • “Can I take a quick break?”
  • “I need a minute.”
400

You forgot someone’s name at work. What could you say?

“Can you remind me of your name?”

500

A customer thanks you for helping them. What could you say back?


  • “You’re welcome.”
  • “Glad I could help.”
500

Your boss gives you feedback on something you did wrong. What is a good response?


  • Listen
  • Say “Okay” or “Thanks for letting me know”
  • Try again
500

You notice someone seems frustrated. What is one respectful thing you could do?

  • Give space
  • Ask, “Are you okay?”
  • Tell a supervisor if needed
500

You are helping at an event and someone gives you a job you’ve never done before. What should you do?

  • Ask for instructions
  • Watch a demonstration
500

A teammate is busy and you need help. What is a respectful way to ask?


“When you have a minute, can you help me?”

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