Soft skills
Jordan waits until his coworker finishes speaking before responding and asks questions to clarify what was said.
What is active listening?
Two coworkers disagree on how to complete a task and work together to find a compromise.
What is conflict resolution?
Before an interview, you research the company's mission and services.
What is interview preparation?
You create a document listing your skills, education, and work history.
What is a résumé?
You arrive at work on time every day for a month.
What is reliability?
Maria volunteers to help a teammate finish a project before the deadline.
What is teamwork?
Your manager gives you three assignments due the same day, and you organize them by urgency.
What is time management?
During an interview, you provide examples from previous experiences to support your answers.
What is using the STAR method?
You connect with former coworkers and attend career fairs to learn about opportunities.
What is networking?
You follow company dress code policies during work hours.
What is professional appearance?
When a customer becomes upset, James remains calm and speaks respectfully.
What is emotional intelligence?
You accidentally make an error on a report and immediately inform your supervisor.
What is accountability?
You arrive 15 minutes early and bring extra copies of your résumé.
What is professionalism?
You change your résumé to highlight customer service experience before applying for a retail position.
What is tailoring your résumé?
A customer shares personal information, and you do not discuss it with others.
What is confidentiality?
A supervisor changes the work schedule, and Alyssa adjusts quickly without complaining.
What is adaptability?
A machine stops working during production, and you notify the correct department and follow procedures.
What is critical thinking?
At the end of the interview, you ask thoughtful questions about the position.
What is candidate engagement?
You review the job description and match your skills to the employer's needs.
What is job analysis?
You complete assignments without being reminded by your supervisor.
What is initiative?
During a busy shift, Kevin identifies a bottleneck and suggests a new process that saves time.
What is problem-solving?
Despite unexpected staffing shortages, you remain productive and help support the team.
What is resilience?
After the interview, you send a message thanking the interviewer for their time.
What is a thank-you follow-up?
You consistently apply for positions, follow up with employers, and track your applications.
What is an organized job search strategy?
You choose to report incorrect financial information rather than ignore it.
What is integrity?