This is employee behaviors that intentionally hinder organizational goal accomplishment
What is counterproductive behavior
100
This is motivation that is controlled by some contingency that depends on task performance
What is extrinsic motivation
100
The term used to identify task performance behaviors?
Job Analysis
100
Anger, anxiety, fear, guilt, shame, sadness, envy, and disgust all fall under this category
What are negative emotions
100
This is a psychological response to demands that possess certain stakes and that tax or exceed a person’s capacity or resources
What is stress
200
This laser disc company was ruined due to employee sabotage
What is Disco Vision
200
This is motivation that is felt when task performance serves as its own reward
What is intrinsic motivation
200
This is one of three categories of task performance
What is Routine, Adaptive, or Creative
200
This accounts for approximately 55% of the economic activity in United States, this work provides non-tangible goods to customers through electronic, verbal, or physical interaction.
What is service work
200
Name three work related problems that would lead to stress
Problems with boss/coworkers, work place romance, too much work, problems at home, etc.
300
This refers to behaviors that intentionally disadvantages other individuals rather then the larger organization
What is political deviance
300
This is a sense of choice in the initiation and continuation of work task
What is self-determination
300
This rating scale involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee’s behavior?
What is 360-Degree Feedback
300
This shows that one person can "catch" or "be infected by" the emotions of another person
What is emotional contagion
300
This theory explains how stressors are perceived and appraised, as well as how people respond to those perceptions and appraisals.
What is theory of stress
400
This is a type of counterproductive behavior that falls under the serious organizational category.
What is Property Deviance
400
An energy rooted in the belief that tasks are contributing to some larger purpose
What is psychological empowerment
400
This ranking system causes for managers to divide their employees into three categories known as the Top 20, the Vital 70, and the Bottom 10?
What is Forced Ranking
400
Joy, pride, relief, hope, love, and compassion all fall under this category.
What is positive emotions
400
These are the two types of stressors
What are Hindrance stressors and Challenge stressors
500
This is an online government database that lists the characteristics of most jobs, and the knowledge required for each
What is O*NET
500
This is a set of energetic forces that originates both within and outside an employee, initiates work-related effort, and determines its direction, intensity, and persistence
What is motivation
500
This is the percent of Fortune 500 companies use some form of the forced ranking system to rate their employees?
What is 20%
500
This is the suppression of felt emotions combined with the adoption of an emotional mask, a process that imposes substantial strain.
What is surface acting
500
These are the four methods of coping for stress
What are behavioral coping, cognitive coping, problem-focused coping, emotion-focused coping.