Interviewing
When you meet an employer, the opinion they form of you within 30 seconds based on your clothes, handshake, voice and body language.
What is "a first impression"?
This is something we often include with a resume
What is a cover-letter?
The most important thing in an interview is to have this (even if you need to fake it)
What is confidence
This is who you should call if you are going to be late or are too sick to get to work
What is your supervisor? (also, probably your employment specialist/job coach)
Listening closely and asking questions to make sure you understand is called this
What is active listening?
These are some common interview questions
What is: Tell me about yourself? What are some of your strengths? How have you handled conflicts with co-workers or supervisors? Etcetera, etcetera...
The next step after applying for a job
What is following up?
This department handles benefits, insurance and is probably the first department you will meet with at a new job. You might need to meet with them if you have to take medical leave or if you have gotten in trouble
What is HR?
The most important part of learning a new job is this.
One way to show that you are listening to somebody is this
What is making eye contact, asking follow-up questions, repeating back to the person what they said?
These are things you should do at the end of an interview.
What are asking follow up questions, thanking the interviewers for their time?
This term refers to using the people in your life to find work. It can be one of the most effective ways to find a job.
What is networking?
All the money you earn in a month (you will pay taxes on it)
What is your income?
These are types of communication--we might use any or all of them when looking for a job or doing a job
What is written, verbal, non-verbal?
This is a name for skills that we learn in one job that can be used in other jobs
What are transferable skills?
The two purposes of an interview
What is for the employer to get to know you, for you to get to know the employer.
These are good ways for dealing with an angry customer
What is listen, apologize, show empathy, maintain a calm voice, use the customer's name, don't take it personally, avoid negative language, ask a manager or supervisor to get involved in the conversation.
True or Fales: You do not need to call in if you have a medical emergency or are sick and cannot make it to work.
False
When somebody inspires themselves to get their work done, we might call them this
What is self-motivated/self-directed
This is a name for basic skills like being on time, good attendance, ability to follow direction and communicate in a professional manner.
What are soft skills?
What is complain or bad-mouth past employers?
Non-verbal communication, shown by how you sit, the look on your face, etcetera
What is body language?
PTO is an abbreviation for this term. We use it to go on vacation
What is planned time off
Somebody who works well in a group might be called this
What is a good team member, team player?
This is a name for skills you were learn to do a specific job
What are hard skills?